Customer Care & Billing: Rate Configuration

Rate Configuration is an in-depth look at the Rates functionality of CC&B through control table set-up, administration, and configuration. Time will be spent understanding table-driven values and their impact on the Rates module. The main rate tools, which are characteristics, bill factors, service quantity rules, register rules, algorithms, and eligibility criteria, will be introduced, discussed and configured in the course. On completion of this course, attendees will have configured and tested rates based on actual business scenarios.

On completion of this course, attendees will have built domestic and commercial rates, and tested these rates by billing customers.

This class is eligible for 14 CPE Credits (14 hours) (U.S. only)

• Structure CC&B Rates
• Rate Pro-ration rules
• Use Bill Factors
• Use Rate Check
• Construct Rates using Rate Components

• System Analysts
• Project Manager
• Application Developers
• Business Intelligence Developer
• Forms Developer
• Business Analysts
• Developer
• Reports Developer

• Understanding the structure of a rate
• Understanding how a rate impacts the construction of a bill segment
• Understanding how bill factors are used in rates
• Understanding how or when the system prorates charges
• Setting up Rates and related data
• Understanding how the Rate Check works

• Explain how the changes appear aesthetically on the customer's bills
• Construct a rate
• Calculate service changes
• Describe how changes affect the general ledger