Customer Care and Billing: NMS Integration Overview
Customer Care and Billing: NMS Integration Overview
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Description
This course introduces the student to the integration of Oracle Utilities Customer Care and Billing with Oracle Utilities Network Management System. Attendees learn how the two products share customer and network management information to minimize the impact of outages. Topics include the handling of outage calls, use of field activities, creation of outage calls by way of case management., and outage status inquiries.
Audience
- Business Analysts
- Business Intelligence Developer
- Data Modelers
- Developer
- Functional Implementer
- Project Manager
- System Analysts
- Technical Consultant
Course Topics Network Management System Integration
- Customer Information Integration
- Outage Calls Integration
- …
Frequently asked questions
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This course introduces the student to the integration of Oracle Utilities Customer Care and Billing with Oracle Utilities Network Management System. Attendees learn how the two products share customer and network management information to minimize the impact of outages. Topics include the handling of outage calls, use of field activities, creation of outage calls by way of case management., and outage status inquiries.
Audience
- Business Analysts
- Business Intelligence Developer
- Data Modelers
- Developer
- Functional Implementer
- Project Manager
- System Analysts
- Technical Consultant
Course Topics Network Management System Integration
- Customer Information Integration
- Outage Calls Integration
- Completing the FA
- Creating Outage Call via Case
- Outage Status
Course Objectives
- Understand how CCB and NMS share customer information and integrate the management of outage calls and field activities
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