Course 5089: Troubleshooting Microsoft Exchange Server 2007 External Services

Introduction In this online course, you monitor and troubleshoot the external and additional services required for Exchange Server 2007. You use various tools to monitor and troubleshoot services such as DNS and Active Directory and ensure network availability and performance. This online course is composed of a rich multimedia experience coupled with comprehensive technical labs. It is intended for IT Professionals who monitor and troubleshoot Microsoft Exchange Server 2007. This course helps prepare you for certification exam 70-236. This course also helps you prepare to become a Microsoft Certified Technology Specialist (MCTS) and Microsoft Certified IT Professional (MCITP). Objectives At the end of the course, students will be able to:

• Troubleshoot network availability and performance by using the various network monitoring tools.
• Troubleshoot issues related to Active Directory in Exchange Server 2007.
• Troubleshoot DNS records by using the tools available in Exchange Server 2007.
• Troubleshoot additional external services required for Exchange Server 2007.

Modules & Lessons Course Overview Module Introduction Navigation Overview Lab Information Course Information Troubleshooting Microsoft Exchange Server 2007 External Services Module Introduction Monitoring and Troubleshooting Network Availability and Performance Lesson Introduction Tools for Monitoring Network Availability and Performance How To Troubleshoot Network Issues by Using Network Monitor Self Test Troubleshooting Active Directory Lesson Introduction How Active Directory Integrates with Exchange Server 2007 Troubleshooting Active Directory Availability How Active Directory Replication Works How To Monitor and Troubleshoot Active Directory Replication Recommendations for an Effective Troubleshooting Process Self Test Troubleshooting DNS Lesson Introduction What Are MX Records? What Are SRV Records? Components of SRV Records How Exchange Server 2007 Servers Locate Domain Controllers How To Troubleshoot DNS Records by Using NSLookup Self Test Troubleshooting Additional External Services Lesson Introduction External Services Required for Unified Messaging External Applications for Exchange Server 2007 Troubleshooting External Applications Self Test Lab: Troubleshooting Microsoft Exchange Server 2007 External Services Lesson Introduction Scenario Exercise Information Launch the Lab Lab Review Module Summary Glossary Module Introduction System Requirements To view this course, you need:

• A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
• Microsoft® Windows® 2000 or higher
• Microsoft Internet Explorer 6.0 or higher
• Adobe Flash 7.0 or higher (1MB disk space needed to install)
• Microsoft Silverlight 4.0 or higher
• Microsoft Windows Media Player 7.0 or higher
• Microsoft XML Core Services 3.0 or higher
• A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
• A sound card, and either speakers or headphones (for multi-media audio).
• Internet bandwidth of 56K or faster. Broadband internet access is recommended.

For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:

• Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Test your computer's capabilities to see if it supports this course. Accessibility Requirements The following software must be running on your computer in order to access this course with Screen Reader Software:

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GW Micro
• JAWS from Freedom Scientific
• MSAA enabled