ASSERTIVE COMMUNICATION SKILLS TRAINING WORKSHOP

ASSERTIVE COMMUNICATION SKILLS TRAINING WORKSHOP

It’s no mistake and should come as no surprise that those who are assertive in life and at the workplace achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today’s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. Assertive behavior is a necessity. This assertiveness skills workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication skills and saying NO are critical to success. Participants learn to recognize, address and de-escalate conflict when it occurs. Models for addressing strong emotion are practiced through role-play and exercises.


Objectives
Participants will learn to:

• Understand individual behavioral style and deal effectively with each
• Implement a useful problem solving model to help both themselves and others win
• Learn to collaborate rather than compromise
• Address conflict when it arises and de-escalate it successfully
• Say NO to take back control and set boundaries
• Become aware of anger tactics and diffuse them