Becoming Part of the Globalised Workplace

About this course: The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners. Learners will also discover and apply good practices in organising information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context. In all, learners will acquire skills to demonstrate persuasive verbal and intercultural communication in workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members. At the end of this course, learners will be able to: - Analyse factors of motivation among workplace counterparts. - Recognise the impact of culture on factors of motivation. - Critique and craft persuasive verbal communication products (i.e. script of dialogue) for exchanges with work teams and critical stakeholders. - Apply principles of effective PowerPoint slide design with consideration for cultural sensitivity. - Identify and adopt strategies on the use of voice and body language for engaging presentations.

Created by:  National University of Singapore

• Taught by:  Susan Lee, Lecturer

  Centre for English Language Communication

Basic Info Course 4 of 5 in the Effective Communication in the Globalised Workplace Specialization Commitment 3 weeks of study, 2-3 hours/week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 3.6 stars Average User Rating 3.6See what learners said Coursework

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National University of Singapore A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.

Syllabus


WEEK 1


Module 1: Communicating Influence in the Workplace
This module identifies the causes of motivation, the impact of culture on factors of motivation and the structure of persuasive communication carried out with workplace counterparts.


7 videos, 2 readings expand

1. Video: Specialisation Introduction Video
2. Video: Course Introduction
3. Video: Video 1: Motivation
4. Reading: Readings
5. Video: Communicate to Motivate
6. Video: Using Nonverbal Cues
7. Video: Persuasive Communications
8. Video: Developing Persuasive Conversation
9. Reading: References and Readings

Graded: Persuasive Conversation
Graded: Quiz for Communicating for Understanding
Graded: Persuasive use of language
Graded: Write a short dialogue between two teammates

WEEK 2


Make Effective Presentations
This module will apply the principles of effective presentation using visual aids, voice and body language, with consideration for cultural sensitivity.


7 videos expand

1. Video: Make Effective Presentations
2. Peer Review: Prepare a deck of five slides.
3. Video: The Storyboard I
4. Video: The Storyboard II
5. Video: Strategies to Engage Attention
6. Video: The Impactful Presenter
7. Video: Manage the Q&A Session
8. Video: Presentation with Visual Impact

Graded: Quiz on Effective Presentations
Graded: Quiz on Presentation slides and Managing Q & A Sessions

WEEK 3


Engaging External Stakeholders and Counterparts
In this module, learners will acquire negotiation skills in a workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members.


5 videos, 1 reading expand

1. Video: Engaging Stakeholders and Counterparts
2. Video: Negotiation
3. Video: The Negotiators Toolkit
4. Video: The Language of Negotiation I
5. Video: The Language of Negotiation II
6. Reading: Readings

Graded: Engaging with Small Talks and Goodwill
Graded: Understanding Negotiation I
Graded: Understanding Negotiation II
Graded: Understanding the Language of Negotiation
Graded: Write and revise a negotiation conversation