Developing Your Emotional Intelligence

Developed with Dr. Daniel Goleman, based on his research and bestselling book Leadership: The Power of Emotional Intelligence—Selected WritingsEmotional intelligence (EI) is vital to being an effective and high-performing member of any team. Business professionals who understand the connection between emotions and actions and can apply EI skills to maximize effectiveness have a stand-out advantage in any organization.

Dr. Daniel Goleman introduced his perspectives on EI in 1995 and has become a world-renowned expert in the field. Goleman’s EI model focuses specifically on the behavioral level, on performance at work and on organizational leadership. He has developed this seminar with AMA to introduce you to this proven EI model and provide you with the insight and skills to apply it in making your job and career more effective, satisfying and successful.

Also Available as:

• Live Online
• Onsite

How You Will Benefit

• Recognize the benefits of developing EI
• Define EI competencies and origins
• Identify personal strengths and limitations using the Emotional and Social Competency Inventory
• Apply the researched EI competency framework to optimize professional performance and working relationships
• Build a personal development strategy

What You Will Cover

The Meaning and Value of Emotional Intelligence

• Defining Emotional Intelligence (EI)
• Comprehending the neurological and physiological underpinnings of EI
• Relating the behaviors, impact and challenges of EI on workplace performance
• Identifying your workplace relationships and their importance to yourself and others

Explaining the EI Competency Framework

• Defining the four domains in the Emotional Intelligence model
• Explaining the relevant competencies associated with each domain

Gaining Personal Insight into Your EI Competencies Through a Self-Assessment

• Describing your EI strengths and challenges to illustrate your ESCI profile
• Selecting potential developmental areas for enhancing your EI skills
• Being aware of your personal reactions to the self-assessment

Tools and Techniques for Increasing Competence in the Four Domains of EI

• Explaining each domain: Self Awareness, Self Management, Social Awareness, Relationship Management
• Describing developmental activities that will increase skill and understanding
• Practicing developmental activities associated with each domain

Identifying Areas for Improvement and Specific Steps for Developing EI

• Consolidating information from assessment/reflection into an action plan
• Planning specific techniques to act on improvement areas
• Devising methods to maintain focus on development plans
  

Extended Seminar Outline

Print this page Extended Seminar Outline Seminar #2144 Learning Objectives

• Recognize the Impact Emotional Intelligence Has on Your Professional Development
• Assess Your Current Emotional Intelligence
• Identify the Four Key Emotional Skills
• Apply Emotional Intelligence to a Broad Variety of Workplace Activities
• Use the EI Blueprint to Approach Difficult Professional Interpersonal Challenges
• Create an Action Plan for Continued Emotional Intelligence Self-Development

Overview of Emotional Intelligence

• List Personal Workplace Benefits to Be Gained By Developing Emotional Intelligence
• Assess and Analyze Your Present Emotional Intelligence
• Synthesize What Each Element of the Emotional Intelligence Model Brings to Developing Productive Working Relationships

Identifying Emotions

• Identify Personal Emotions and Their Associated Feelings
• Recognize Common Verbal and Nonverbal Cues Associated with Specific Emotional Expressions
• Apply Emotionally Intelligent Listening Skills to Enhance Awareness of Others’Emotions

Understanding Emotions

• Explain How the Brain Works in the Emotional Response System
• Assess Individual Emotional Responses to Shared and Common Situations
• Review Ways to Describe Emotions and Subsequent Moods Using Complex Emotional Vocabulary

Leveraging Emotions

• Define the Role of Emotion in How We Think and Physically Feel
• Recognize and Manage Physical Responses to Emotions
• Investigate and Apply Mood induction strategies

Managing Emotions

• Identify the Personal Cost Benefit for Staying Open to, Rather Than Suppressing, Emotions
• List and Apply Preventive Strategies to Manage Emotions
• List and Apply Responsive Strategies to Manage Emotions

Emotional Intelligence Blueprint

• Identify the Four Steps of the Emotional Intelligence Blueprint Process
• Apply Each Step in the Emotional Intelligence Blueprint Process
• Employ the Emotional Intelligence Blueprint to a Workplace-Specific Case Study

Who Should Attend

Business professionals who want to maximize their performance by increasing emotion management and self-understanding through emotional intelligence training.

Special Feature

Extra
Participants will receive a complimentary copy of Leadership: The Power of Emotional Intelligence by Daniel Goleman.

Note
Before attending this session, you will receive a link to the online Emotional and Social Competency Inventory (self- version) assessment. You must complete the assessment, print your results and bring to class in order to participate fully in this seminar.

Senior managers and leaders who want to apply EI skills to their leadership roles should register for Leading with Emotional Intelligence (seminar #2133) also developed with Dr. Daniel Goleman.