Dealing with Conflict in Your Team

Unsure how to face up to conflicts? Do you minimize or overlook charged situations? Or try to sweep them under the rug?Looking the other way whenever there’s conflict in your team may be the worst thing you can do as a manager. In fact, conflicts are a part of every company’s existence. When they are ignored or denied, they become a source of demotivation for those involved, ultimately sapping energy.

In this course, you will learn the appropriate responses and best practices for successfully dealing with conflict. Pick up tools and techniques to strengthen your ability to communicate in difficult situations. So you can take steps to relieve tension, resolve crises and settle conflicts.

Also Available as:

• Onsite

*Purchase any AMA OnDemand course by October 31, 2013 for only $995.

Schedule Duration Attendees 3 Month Subscription 1 2 3 4

How You Will Benefit

• Evaluate conflict-filled situations you're facing
• Analyze the stance of both parties involved in the conflict
• Intervene to resolve conflict situations
• Promote cooperation between team members
• Increase productivity by freeing up energy tied up in conflicts
• Avoid the loss of motivation common when conflict is present
• Enhance your leadership abilities

Learning Plan

Analyzing your team’s conflicts

• Describing the situation and the issues your team is facing
• Understanding how perception influences team members
• Analyzing the psychological mechanisms being played out in the conflict

Encouraging communication within your team

• Applying active listening techniques
• Learning how to be empathic
• Encouraging team spirit

Adapting how you resolve conflicts to each situation

• Settling tensions successfully
• Avoiding an escalation of the conflict
• Unblocking crisis situations

Who Should Attend This Course

Managers at all levels who want to get a better handle on how to best settle conflicts and resolve crises.