Conflict Resolution Training Course

As long as there are differences, there will be conflicts. Conflicts are healthy because they arise only in environments that allow freedom, but conflicts must be timely resolved to avoid damage and dissatisfaction.

To sustain a working environment free from hostility, stress and dissatisfaction, and to utilize the full potential of a workforce, organizations use conflict resolution. It helps resolve conflicts effectively to build better cooperation and understanding among employees leading to their growth as individuals and a team.

This highly valuable and engaging training course is now available across the U.S. including, Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.

Learning Outcomes - Conflict Resolution Training Course

After completing this course, participants will be able to:

• Recognize the root cause of a conflict
• Identify various types of conflicts
• Evaluate the benefits of a resolution
• Plan a resolution according to the situation and people involved
• Apply the six phases of conflict resolution process
• Use the five main styles of conflict resolution
• Neutralize emotions
• Build understanding and cooperation
• Create a favorable atmosphere for resolving a conflict
• Apply the conflict resolution process to all types of conflict
• Break down a conflict resolution process and use it in parts
• Develop communication tools such as agreement frames and open questions
• Use anger and stress management techniques
• Build consensus through understanding
• Avoid similar conflicts in future by removing the root cause
• Follow-up to ensure the resolution is effective

Certificates of Completion are issued to each participant