ITIL ® 4 Specialist: Monitor, Support and Fulfil - eLearning (exam included)

ITIL® 4 Specialist: Monitor, Support and Fulfil - eLearning (exam included)

ITIL 4 Specialist: Monitor, Support, and Fulfil is a series of the ITIL 4 Practice Manager modules that helps individuals demonstrate their understanding and implementation of the principles contained in the five ITIL Management Practices to maximize value at both the strategic and operational levels. These practices include ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.

Why this course?

ITIL 4 Specialist: Monitor, Support and Fulfil is designed for IT professionals who want to take their careers to the next level. This certification is designed to equip individuals with the skills and knowledge needed to ensure operational excellence by monitoring vital performance indicators, providing support to the service value chain and executing end-to-end service delivery. Earning this certification demonstrates an individual's commitment to achieving operational efficiency, delivering value to customers and contributing to the growth of their organization.

What is included?

ITIL 4 Specialist: Monitor, Support and Fulfil is one of three batches of the ITIL 4 Practice Manager (ITIL PM) stream. It consists of five modules, each based on an individual ITIL practice.

• ITIL 4 Practitioner: Incident Management
• 'ITIL 4 Practitioner: Monitoring and Event Management'
• ITIL 4 Practitioner: Problem Management
• ITIL 4 Practitioner: Service Desk
• ITIL 4 Practitioner: Service Request Management

Key Features

• Course and material are available in English
• Intermediate level
• 120 days access to the eLearning platform anytime (self-study)
• 4,5 hours total video content
• 21 hours recommended study time
• Downloadable PDF documents with detailed content for each lesson.
• Exercises with instant online correction and 2 official exam simulation
• 1 exam voucher valid for 1 year. Online exam scheduled anytime
• ITIL®4 Specialist: Monitor, Support and Fulfill certificate of completion.

Objectives

• Outline the fundamental ideas, values, principles and challenges associated with the five management practices of ITIL 4
• Ensure that stakeholders understand both strategic and operational requirements for creating value and achieving business objectives
• Integrating practices into the organization's value streams
• Understand the connections and opportunities for collaboration among these five practices
• Using metrics and success factors from practices to improve performance
• Evaluate, measure and cultivate the proficiency of different practices by using the ITIL Maturity Model.

Who Should Enroll in This Program?

• Individuals seeking to enhance their Service Management experience
• Current and aspiring ITSM managers
• ITSM practitioners engaged in the operation of IT-supported and digital products and services, holding responsibility for comprehensive service delivery
• Professionals aiming to demonstrate and authenticate their expertise in the particular practice area
• Project Manager
• Product Manager
• Senior / Middle manager
• PMOs

Requirements:

To access any of the ITIL 4 Specialist: Monitor, Support and Fulfil modules, candidates must hold an ITIL 4 Foundation certification.

Ordering our ITIL 4 Monitor, Support and Fulfil or ITIL 4 Practitioner self-study packages will qualify you for the corresponding final certification exam, which covers all requirements imposed by PeopleCert.

Content

Incident Management

This practice module caters to IT professionals dedicated to reducing the adverse effects of incidents by promptly reinstating regular service operations.

Monitoring and Event Management

The ITIL 4 Practitioner: Monitoring and Event Management practice module caters to IT professionals seeking to systematically scrutinize services and service components while documenting, reporting, and addressing chosen state changes recognized as events.

Problem Management

The ITIL 4 Practitioner: Problem Management practice module targets IT professionals aiming to decrease the probability and consequences of incidents by pinpointing both existing and potential causes of incidents, as well as managing workarounds and known errors.

Service Desk

The ITIL 4 Practitioner: Service Desk practice module targets IT professionals aiming to demonstrate and validate their expertise in this particular practice area. The Service Desk serves as the liaison between service providers and users. The effective establishment and implementation of this practice can significantly impact user experience, customer satisfaction, and the overall success of service relationships.

Service Request Management

The ITIL 4 Practitioner: Service Request Management practice module is designed for IT professionals who aim to uphold the agreed-upon quality of a service by effectively and user-friendly addressing all predefined, user-initiated service requests.

How do you achieve?

To achieve this qualification, candidates must take and pass all five ITIL 4 Practitioner exams in the series. Alternatively, candidates can opt for the combined ITIL 4 Specialist: Monitor, Support and Fulfil, which allows five ITIL Practices to be covered by taking only one exam instead of five. In this case, candidates need only take one 90-minute certification exam instead of five separate exams of 30 minutes each.

Once certified in ITIL 4 Monitor, Support and Fulfil, candidates must complete ITIL 4 Specialist: Create, Deliver and Support to achieve the ITIL 4 Practice Manager (ITIL 4 PM) qualification.

How do you prepare exam?

Candidates can prepare for the exams in various ways, thanks to AVC's training packages.

AVC offers an ITIL 4 Monitor, Support and Fulfil self-study course for each module available in the ITIL 4 Monitor, Support and Fulfil bundle. These bundles include:

The PeopleCert Official Training Material (OTM), a self-study manual including slides, notes, quizzes and sample tasks.

• The Official PeopleCert eBook
• A PeopleCert exam voucher code that is valid for 12 months
• Candidates may also decide to add 2 or 4 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.

AVC also presents the ITIL 4 Specialist: Monitor, Support and Fulfil Combined self-study package, which covers the 5 ITIL 4 Practitioner courses in the series.

Otherwise, candidates can take an ITIL 4 Practitioner or an ITIL 4 Specialist: Monitor, Support and Fulfil Combined training course in a virtual classroom or in a classroom on scheduled dates or in-house.

Available options are listed at the top of this page and you can choose and purchase your preferred training directly.