EXIN SIAM™ Foundation - Classroom (exam included)

EXIN SIAM™ Foundation - Classroom (exam included)

The EXIN SIAM™ Foundation course introduces the core principles and terminology of Service Integration and Management (SIAM™) — a methodology used to coordinate multiple service providers to operate as a unified, business-facing IT organisation. It explains how SIAM adds value, the stages of its implementation, key roles, practices, processes, risks, and how it aligns with other frameworks like ITIL, Agile, and DevOps. The training prepares participants for the official certification exam.

Key Features

• Course and material in English
• Beginner level
• Two full days (14 hours) by an EXIN‑accredited trainer

• 21 hours of study time recommendation
• Practical learning through multimedia presentations, case studies, group exercises, workshops, and practice tests
• Official courseware (PDF), Sample exams, templates, tools and techniques
• 1 official exam voucher (valid for 12 months)
• Certification of course completion

Objectives

• Explain the purpose, value, and business drivers for adopting SIAM.
• Describe the SIAM layers, structures, and service integrator models.
• Identify the key stages of SIAM implementation (Discovery & Strategy, Plan & Build, Implement, Run & Improve).
• Define SIAM roles, responsibilities, and governance elements.
• Understand SIAM practices, processes, and their objectives.
• Recognise the challenges, risks, and mitigation approaches in SIAM implementation.
• Explain how SIAM interacts with other practices like ITIL, Agile, DevOps, COBIT, and Lean.

Who it is aimed at

This course is ideal for professionals involved in managing, coordinating, or integrating services across suppliers and internal teams, including:

• CSOs, CIOs and CTOs
• Service and Project Managers
• Process, Change, and Supplier Managers
• Service Level and Business Relationship Managers
• Program Managers and Service Architects
• Organizational Change Practitioners
• Anyone who wants foundational knowledge of SIAM concepts and practices

Prerequisites

There are no specific prerequisites to take the course or sit the exam. However, familiarity with service management terminology (e.g., through IT Service Management or ITIL foundation knowledge) is recommended to support understanding

Contents

• Introduction to SIAM
• SIAM Implementation Roadmap
• SIAM Roles and Responsibilities
• SIAM Practices
• Processes to Support SIAM
• SIAM Challenges and Risks
• SIAM and Other Practices
• Exam Preparation and Course Summary

Certification Exam Details

• Certification: EXIN SIAM™ Foundation.
• Format: Web-based multiple-choice exam.
• Questions: 40 questions.
• Passing Score: 65% (26/40).
• Duration: 60 minutes.
• Languages: English, German, French, Japanese, Chinese, Dutch, Portuguese, Spanish.
• Exam Voucher: Included with course registration.
• Exam Validity: Certification is valid for life (no renewal required).
• Retake: Available for a fee if needed within 12 months of enrolment.

Licensing and accreditation

EXIN BCS Certification is accredited by The EXIN BCS (British Computer Society). AVC promotes this course based upon Partner's Agreement and complies with the accreditation requirements.

Equity Policy

Please contact AVC for specific requests or further guidance or contact EXIN BCS certification body directly.

FAQ

When is the classroom schedule?

Depending on the starting dates, our classroom courses are consecutively held on Weekdays from 10:00 a.m. to approximately 5:00 p.m CET

Will missing a live class affect my ability to complete the course?

Yes, you may be subject to not getting the exam voucher if you don't attend a class. Therefore, it's better to always let us know at least 2 weeks in advance if you require any rescheduling requests.

*note that reschedule request is not always given depending on the situation

What is the EXIN SIAM™ Foundation certification?

The EXIN SIAM™ Foundation certification validates your understanding of Service Integration and Management (SIAM™) principles. It demonstrates that you can coordinate multiple service providers, apply SIAM practices, understand roles and responsibilities, and support the delivery of integrated IT services aligned with business needs.

How is this course different from other SIAM or IT service management courses?

• Foundation-level and beginner-friendly: Open to all professionals, not just IT specialists
• Accredited by EXIN: Globally recognized and standardized certification
• Practical and applicable: Covers real-world SIAM concepts and multi-vendor management practices
• Lifetime validity: Certification does not expire
• Exam included: No additional costs for the exam voucher

Will this course help me in my career?

Yes. The certification equips you with the skills to coordinate service providers, improve service integration, and support digital transformation initiatives, making you valuable in roles like service manager, supplier manager, IT operations lead, and business relationship manager.