Certified Agile Service Manager (CASM®) certification (exam included)

Certified Agile Service Manager (CASM ®) - Process Improvement, Service Management

Online classroom, incl. online exam

Certified Agile Service Manager (CASM)® is a two-day training course that helps delegates provide an introduction to Agile Service Management, the application and integration of agile thinking into service management processes and process design projects. The course fully prepares you to pass the Certified Agile Service Manager® (CASM) exam.

Agile thinking improves IT's efficiency and enables IT to continue to deliver value despite changing requirements.

As Dev and Ops have been working in parallel, with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL®, this course strives to bring individual achievements together to deliver full business value. The course cross-fertilizes Agile and ITSM methodologies to support Agile Service Management from start to finish so that Dev starts managing services instead of products and Ops and ITSM become more agile by scaling to “just enough” processes, leading to improved workflow and time to value.

Benefits of the course

During this course you will learn:

• Understand what does Agile mean, core values and principles of the Agile Manifesto
• How to translate agile thinking and values into service management practices
• Agile concepts and related practices, including DevOps, ITIL, SRE, Lean and Scrum
• How Scrum roles, artifacts and events apply to the process
• Two aspects of agile service management: agile process improvement and agile process engineering

Course Details

• Course and material are available in English
• Beginner friendly
• Delivery of 2-day (8 hours per day) accredited course with an authorized Certified Agile Service Manager® trainer
• Multimedia presentations, group exercises and discussions, practical workshops, case studies and online practice tests.
• 14 hours recommended study time
• Licensed course material
• Certificate of completion of the course
• Voucher for an accredited Certified Agile Service Manager® exam

Prerequisites:

There are no prerequisites for this course. Everyone is welcome to participate in the course, regardless of experience. However, familiarity with IT Service Management processes and ITIL® is recommended.

Who should attend?

The following people will benefit from this course:

• Anyone interested in learning more about Agile and Scrum from a product and process perspective
• Anyone interested in modern IT leadership and organizational change methodologies
• Process owners and process designers
• Developers interested in helping to make processes more agile
• Managers who want to bridge multiple practices into a DevOps environment
• Employees and managers responsible for designing, redesigning or improving processes
• Consultants guiding their clients through process improvement and DevOps initiatives
• Internal and external suppliers
• Stakeholders in the process

Course agenda - Topics covered:

1. What is Agile?
2. Agile methodologies
3. What is Agile Service Management (Agile SM)?
4. Basics of process design
5. Agile process design
6. Scrum - basics, roles, artifacts, events
7. Agile SM Roles, artifacts, events
8. Improving agile processes
9. Agile SM technology
10. Adaptation of Agile SM and Agile Software Development
11. Preparation for the exam

Training materials:

We use DevOps Institute (a member of the PeopleCert Group) accredited training materials:

• Sixteen (16) hours of instructor-led training and facilitation of exercises
• Agile Service Management Guide and Scrum Guide (pre-class resources)
• Learner Manual (excellent post-class reference)
• Participation in unique practical exercises designed to apply concepts
• Sample documents, templates, tools and techniques
• Access to additional information sources and communities

Details about the exam:

• Exam name: Certified Agile Service Manager (CASM)®
• Exam language: English
• Format: Multiple-choice questions
• Exam delivery: Web-based
• Access: Candidates can access the exam within the DevOps Institute Platform upon completion of the Certified Agile Service Manager® course and timely payment
• Number of questions: 40
• Passing score: 26 points are required to pass (out of 40 available) - 65%.
• Duration: 60 minutes
• Open/Closed book: Open book

We pay great attention to building a positive learning environment for you

We really care about the details. Positive and effective learning environments are key to our participants' success in preparing for the CASM exam. We strive to create comfortable learning conditions that optimize participants' ability to learn:

• Climate of safety and open authentic conversation
• Modern online training platform, classes conducted live by qualified instructors
• An experienced, certified and seasoned team of instructors
• Well-structured and compelling systems that lead to high test scores
• Licensed and accredited training materials and many interactive online exercises

FAQ

When is the classroom schedule?

Depending on the starting dates, our classroom courses are consecutively held from 10 am - 6 pm (CET) with lunch breaks in between

Will missing a live class affect my ability to complete the course?

Yes, you may be subject to not getting the exam voucher if you don't attend a class. Therefore, it's better always to let us know at least 2 weeks in advance if you require any rescheduling requests.

*note that reschedule request is not always given depending on the situation