Medical Secretary Award Level 3 Course

Module 1: Greeting patients, reception skills and responsibilities

Learn how to greet patients in a professional manner
Use successful questioning techniques to correlate the patient’s information
Understand how to maintain a professional image
Analyse ways of updating patients information
Learn how to make appointments
Understand how to use the telephone and the importance of telephone etiquette.

Module 2: Administration skills and abilities

Gain an understanding of the importance of good organisation skills
Learn how to handle data and manage patients’ records
Understand the importance of customer services
Study how to use written and verbal communications
Demonstrate how to liaise with other members of the medical profession
Calculate how to control productivity.

Module 3: Patient confidentiality

Understand the need for patient confidentiality
Learn about data protection
Investigate when the rule of confidentiality can be lifted.

Module 4: Hygiene procedures in the medical environment

The importance of good hygiene within the medical profession
Gain an understanding of the correct procedures of hand washing
Investigate the prevention of cross-contamination
Conclude how to control MRSA through cleaning
Identify the risks of other healthcare-associated infections.

Module 5: Understanding medical terminology

Understanding the composition of the most common medical terms used
Interpreting the terminology that is used to describe certain conditions
Gaining an understanding of the abbreviated medical words
Comparing the recognised qualifications in relation to the medical subject.

Module 6: Understanding the bodily systems

Understand the different systems of the human body
Identify what each system consists of
Evaluate the female reproductive system
Evaluate the male reproductive system.

Module 7: Understanding medication

Understanding the different types of medication that are prescribed for the most common illnesses
Analysing substance abuse and why people abuse drugs
Interpreting the disposal of drugs and medical equipment
Learning the importance of prevention of illegal drug use.

Module 8: Working in the NHS

Gain an understanding of the NHS structure and how it affects their role
Understand the differences between primary and secondary care
Learn what is meant by community-based social care
Investigate personal development in the workplace
Evaluate health and safety risks and rules.

Module 9: Legal aspects of medical administration

Knowledge on the UK health structure
Understanding of what consists of the healthcare team
Evaluate mental health legislations
Discuss workplace legislations
Demonstrate understanding of protection of patients’ rights.

Module 10: Medical technology

The ability to touch-type

Understanding of the keyboard and what all of the keys represent

Knowledge in how to demonstrate how to collate patient information and store data

An understanding of medical software