Work Management
Description
Goals
- Participants will gain knowledge of basic work management processes, connections to standard components, and interfaces to external systems
- The course includes exercises that develop the participants' ability to implement and operate important processes in the system, such as service connection processing
Audience
- Project managers
- Project team members
Prerequisites
Essential- IUT110 Introduction to the IS-U/CCS System
- IUT210 Master Data and Basic Functions
- PLM300 Business Processes in Plant Maintenance
- PLM301 Business Processes in Customer Service
Course based on software release
- ERP ECC 6.0
Content
- Mapping technical assets for transmission and distribution
- Drawing up mai…
Frequently asked questions
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Goals
- Participants will gain knowledge of basic work management processes, connections to standard components, and interfaces to external systems
- The course includes exercises that develop the participants' ability to implement and operate important processes in the system, such as service connection processing
Audience
- Project managers
- Project team members
Prerequisites
Essential- IUT110 Introduction to the IS-U/CCS System
- IUT210 Master Data and Basic Functions
- PLM300 Business Processes in Plant Maintenance
- PLM301 Business Processes in Customer Service
Course based on software release
- ERP ECC 6.0
Content
- Mapping technical assets for transmission and distribution
- Drawing up maintenance and service orders using service objects
-
- Scheduling appointments in call centers
- Linking sales orders and service orders with service products
- Configuring service products
- Configuration and pricing
- Multilevel service products
- Using service objects and products in utility industry processes
-
- Workflow for creating a service connection with quotation
- Periodic replacement, repair, inspections, and so on
- Interfaces to external systems
-
- Integration of software products
- GIS Business Connector
- Outage management systems, SCADA systems, and so on
Notes
- Course length: 4 hours
- This course is no longer offered as classroom training. Instead, the course’s content will ensure knowledge transfer as an offline knowledge package.
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