Work Management

Product type

Work Management

SAP Training
Logo SAP Training
Provider rating: starstarstarstar_halfstar_border 6.5 SAP Training has an average rating of 6.5 (out of 2 reviews)

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Description

Goals

  • Participants will gain knowledge of basic work management processes, connections to standard components, and interfaces to external systems
  • The course includes exercises that develop the participants' ability to implement and operate important processes in the system, such as service connection processing

Audience

  • Project managers
  • Project team members

Prerequisites

Essential
  • IUT110 Introduction to the IS-U/CCS System
  • IUT210 Master Data and Basic Functions
  • PLM300 Business Processes in Plant Maintenance
  • PLM301 Business Processes in Customer Service

Course based on software release

  • ERP ECC 6.0

Content

  • Mapping technical assets for transmission and distribution
  • Drawing up mai…

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Goals

  • Participants will gain knowledge of basic work management processes, connections to standard components, and interfaces to external systems
  • The course includes exercises that develop the participants' ability to implement and operate important processes in the system, such as service connection processing

Audience

  • Project managers
  • Project team members

Prerequisites

Essential
  • IUT110 Introduction to the IS-U/CCS System
  • IUT210 Master Data and Basic Functions
  • PLM300 Business Processes in Plant Maintenance
  • PLM301 Business Processes in Customer Service

Course based on software release

  • ERP ECC 6.0

Content

  • Mapping technical assets for transmission and distribution
  • Drawing up maintenance and service orders using service objects
    • Scheduling appointments in call centers
    • Linking sales orders and service orders with service products
    • Configuring service products
    • Configuration and pricing
    • Multilevel service products
  • Using service objects and products in utility industry processes
    • Workflow for creating a service connection with quotation
    • Periodic replacement, repair, inspections, and so on
  • Interfaces to external systems
    • Integration of software products
    • GIS Business Connector
    • Outage management systems, SCADA systems, and so on

Notes

  • Course length: 4 hours
  • This course is no longer offered as classroom training. Instead, the course’s content will ensure knowledge transfer as an offline knowledge package.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.