SAP All-in-One CRM Technology

Product type

SAP All-in-One CRM Technology

SAP Training
Logo SAP Training
Provider rating: starstarstarstar_halfstar_border 6.5 SAP Training has an average rating of 6.5 (out of 2 reviews)

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Description

Goals

  • Describe the architecture in an SAP Best Practices for CRM system landscape
  • Outline the basic concepts of the CRM WebClient UI and its configuration options
  • Describe the basic concepts of the CRM Middleware in an integrated system environment
  • Understand the Best Practice configuration guides in the area of CRM WebClient UI and CRM Middleware

Audience

  • Project team members who are starting in the SME (small and midsize enterprises) environment working with the SAP All-in-One CRM Solution.

Prerequisites

Essential
  • SAP All-in-One Basics (A1BAS)
  • SAP Best Practices (A1BPT)
Recommended
  • Good knowledge of the Data Archiving Process (BIT660)

Course based on software release

  • SAP Best Prac…

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Goals

  • Describe the architecture in an SAP Best Practices for CRM system landscape
  • Outline the basic concepts of the CRM WebClient UI and its configuration options
  • Describe the basic concepts of the CRM Middleware in an integrated system environment
  • Understand the Best Practice configuration guides in the area of CRM WebClient UI and CRM Middleware

Audience

  • Project team members who are starting in the SME (small and midsize enterprises) environment working with the SAP All-in-One CRM Solution.

Prerequisites

Essential
  • SAP All-in-One Basics (A1BAS)
  • SAP Best Practices (A1BPT)
Recommended
  • Good knowledge of the Data Archiving Process (BIT660)

Course based on software release

  • SAP Best Practices for Customer Relationship Management V2.70
  • SAP CRM 7.0, SAP ERP 6.0 EHP4

Content

  • Overview of the system architecture of an integrated SAP CRM landscape
  • Introduction to the WebClient UI
    • General Overview
    • Business Roles and Navigation Bar Profile
    • UI Configuration Tool
    • Application Enhancement Tool
  • Introduction to the CRM Middleware
    • General Overview
    • Data Exchange between SAP CRM and SAP EPR
    • Monitoring and Troubleshooting

Notes

  • This course focuses on the SAP Best Practices for Customer Relationship Management.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.