SAP All-in-One CRM Technology
Description
Goals
- Describe the architecture in an SAP Best Practices for CRM system landscape
- Outline the basic concepts of the CRM WebClient UI and its configuration options
- Describe the basic concepts of the CRM Middleware in an integrated system environment
- Understand the Best Practice configuration guides in the area of CRM WebClient UI and CRM Middleware
Audience
- Project team members who are starting in the SME (small and midsize enterprises) environment working with the SAP All-in-One CRM Solution.
Prerequisites
Essential- SAP All-in-One Basics (A1BAS)
- SAP Best Practices (A1BPT)
- Good knowledge of the Data Archiving Process (BIT660)
Course based on software release
- SAP Best Prac…
Frequently asked questions
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Goals
- Describe the architecture in an SAP Best Practices for CRM system landscape
- Outline the basic concepts of the CRM WebClient UI and its configuration options
- Describe the basic concepts of the CRM Middleware in an integrated system environment
- Understand the Best Practice configuration guides in the area of CRM WebClient UI and CRM Middleware
Audience
- Project team members who are starting in the SME (small and midsize enterprises) environment working with the SAP All-in-One CRM Solution.
Prerequisites
Essential- SAP All-in-One Basics (A1BAS)
- SAP Best Practices (A1BPT)
- Good knowledge of the Data Archiving Process (BIT660)
Course based on software release
- SAP Best Practices for Customer Relationship Management V2.70
- SAP CRM 7.0, SAP ERP 6.0 EHP4
Content
- Overview of the system architecture of an integrated SAP CRM landscape
- Introduction to the WebClient UI
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- General Overview
- Business Roles and Navigation Bar Profile
- UI Configuration Tool
- Application Enhancement Tool
- Introduction to the CRM Middleware
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- General Overview
- Data Exchange between SAP CRM and SAP EPR
- Monitoring and Troubleshooting
Notes
- This course focuses on the SAP Best Practices for Customer Relationship Management.
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