RunSAP Customer Center of Expertise - “ Implementing SAP Quality Management”

Goals

• Designing the Customer Center of Expertise (Customer COE) as “Single Source of Truth” concept based on the RunSAP-Methodology and SAP Operational Standards (End- to-end Standards)
• Understanding the Quality Management leadership aspects of Single Source of Truth
• Learning and understanding the four Quality Manager roles required to operate a Customer COE
• • Quality Manager for Safeguarding and Integration Validation
  • Quality Manager for Business Process Improvement
  • Quality Manager for Protection of Investment
  • Quality Manager for Business Continuity

Audience

• Customer Application Management
• Implementation Project Managers
• Support Operations Manager

Prerequisites

• Familiarity with SAP Implementation and Operation Roadmaps, in particular the Run SAP Roadmap
• Fundamentals of SAP Systems and SAP application management
• SAP Application user interface experience (e.g. SAP GUI, SAP Enterprise Portal)

• E2E040 RunSAP - End-to-End Solution Operations

Course based on software release

• SAP Solution Manager EHP1 (SP18 or higher)

Content

• Quality Management as the guiding principle to implement the Customer Center of Expertise as the “Single Source of Truth”
• Quality Manager for Safeguarding and Integration Validation managing Safeguarding and Integration Validation (minimizing risk) for customer’s implementation projects
• Quality Manager for Business Process Improvement managing innovation, Solution Management Assessments and Business Process Exceptions
• Quality Manager for Protection of Investment managing upgrades, support packages and EHP incl. custom code
• Quality Manager for Business Continuity managing support process integration and automation management and integration of Run SAP standards
• Customer Center of Expertise and Quality Manager review

Popular tags

No tags submitted for this course yet