Online Knowledge Product SAP CRM 2006s

Goals

• This Online Knowledge Product will prepare you to
• • Describe and implement new Interaction Center Capabilites
  • Describe and implement new CRM solutions for Financial Services, Public Sector and Telco

Audience

• CRM Solution Consultants
• CRM Technology Consultants

Prerequisites

• Knowledge equivalent to a consultant certification for SAP CRM 2005
• More than 12 months project experience

Content

• Interaction Center Consultants
• • Business Partner Handling
  • Product Related Enhancements
  • Intent-Driven Interaction
  • Multi-Channel Communication
  • IC Web Client Technology Enhancements
  • Interaction Center Management Service Industry Consultants
  • Full Service Leasing
  • SAP CRM 2006s Grantor Management
  • Overview CRM 2006s for Telecommunication
  • Sales and Order Management – Product Data Management and Product Packages
  • Sales and Order Management with E-Commerce
  • Sales and Order Management in Call Center
  • Sales and Order Management in Dealer Channel
• Technical Consultants
• • SAP CRM Web Client UI
  • Enterprise Service Oriented Architecture (SOA)

Notes

• This content is provided by SAP’s Online Knowledge Products. Information regarding Online Knowledge Products and instructions on how to access the Online Knowledge Products are available: http://service.sap.com/okp
• Course length: 4:26 hours Interaction Center / 13:38 hours Service Industries / 3:11 hours Technology consultants
• All materials are online

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