Enhancements in SAP CRM 7.0 EHP 1 and EHP2

Goals

• Understand the Enhancement Package Concept, the relevance of Business Functions, the use of switch framework and the activation steps of Enhancement Packages at glance
• Explain the Cross Solution Highlights coming with SAP CRM 7.0 Enhancement Packages 1 and 2
• Understand the Solution Specific Highlights coming with EHP1 and EHP2 for SAP CRM 7.0 on a high level basis

Audience

• Customers interested in Innovations & Enhancements with EHP1 and EHP2 for SAP CRM 7.0
• Project Leads
• Consulting Managers
• Consultants who want to gain an overview of the concept of Enhancement Packages including some Enhancements highlights of SAP CRM

Prerequisites

• General knowledge of SAP CRM

• None

Course based on software release

• SAP CRM 7.0, EHP 2

Content

• Enhancement Package Concept
• • Basics of SAP Enhancement Package Concept, including Switch Framework and Business Functions
  • Overview of the Implementation Process of Enhancement Packages
• Examples of generic Cross Solution Highlights with EHP1 and EHP 2 for SAP CRM 7.0
• • CRM WebClient UI Framework Enhancements
  • CRM Analytics Enhancements
  • CRM Performance and Infrastructure Enhancements
• Overview of Application- and Channel specific Highlights with EHP1 and EHP2 for SAP CRM 7.0
• • Key Innovations in CRM Marketing
  • Key Innovations in CRM Sales
  • Key Innovations in CRM Service Key
  • Key Innovations in CRM Interaction Center
  • Key Innovations in CRM Partner Channel Management

Notes

• The goal of this course is to give a broad and comprehensive high level overview of Enhancements in SAP CRM coming with SAP CRM 7.0 EHP 1 and EHP2.
• The technical aspects of Enhancement Packages implementation are not covered in DCR72. For detailed technical information to plan and implement Enhancement Packages attend ADM327 Enhancement Package Implementation.
• The course is not recommended for participants who already attended the course DCR71.

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