Enhancements in SAP CRM 7.0 EHP 1 and EHP2

Product type
Logo SAP Training
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Description

Goals

  • Understand the Enhancement Package Concept, the relevance of Business Functions, the use of switch framework and the activation steps of Enhancement Packages at glance
  • Explain the Cross Solution Highlights coming with SAP CRM 7.0 Enhancement Packages 1 and 2
  • Understand the Solution Specific Highlights coming with EHP1 and EHP2 for SAP CRM 7.0 on a high level basis

Audience

  • Customers interested in Innovations & Enhancements with EHP1 and EHP2 for SAP CRM 7.0
  • Project Leads
  • Consulting Managers
  • Consultants who want to gain an overview of the concept of Enhancement Packages including some Enhancements highlights of SAP CRM

Prerequisites

Essential
  • General knowledge of SAP CRM
Recommend…

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Goals

  • Understand the Enhancement Package Concept, the relevance of Business Functions, the use of switch framework and the activation steps of Enhancement Packages at glance
  • Explain the Cross Solution Highlights coming with SAP CRM 7.0 Enhancement Packages 1 and 2
  • Understand the Solution Specific Highlights coming with EHP1 and EHP2 for SAP CRM 7.0 on a high level basis

Audience

  • Customers interested in Innovations & Enhancements with EHP1 and EHP2 for SAP CRM 7.0
  • Project Leads
  • Consulting Managers
  • Consultants who want to gain an overview of the concept of Enhancement Packages including some Enhancements highlights of SAP CRM

Prerequisites

Essential
  • General knowledge of SAP CRM
Recommended
  • None

Course based on software release

  • SAP CRM 7.0, EHP 2

Content

  • Enhancement Package Concept
    • Basics of SAP Enhancement Package Concept, including Switch Framework and Business Functions
    • Overview of the Implementation Process of Enhancement Packages
  • Examples of generic Cross Solution Highlights with EHP1 and EHP 2 for SAP CRM 7.0
    • CRM WebClient UI Framework Enhancements
    • CRM Analytics Enhancements
    • CRM Performance and Infrastructure Enhancements
  • Overview of Application- and Channel specific Highlights with EHP1 and EHP2 for SAP CRM 7.0
    • Key Innovations in CRM Marketing
    • Key Innovations in CRM Sales
    • Key Innovations in CRM Service Key
    • Key Innovations in CRM Interaction Center
    • Key Innovations in CRM Partner Channel Management

Notes

  • The goal of this course is to give a broad and comprehensive high level overview of Enhancements in SAP CRM coming with SAP CRM 7.0 EHP 1 and EHP2.
  • The technical aspects of Enhancement Packages implementation are not covered in DCR72. For detailed technical information to plan and implement Enhancement Packages attend ADM327 Enhancement Package Implementation.
  • The course is not recommended for participants who already attended the course DCR71.

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    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.