E2E Root Cause Analysis

Goals

• Perform E2E Root Cause Analysis to isolate the component causing the problem in a heterogeneous IT landscape

Audience

• Solution Architects
• Application Management Team, especially team responsible to establish and execute cross component problem analysis and resolution
• NetWeaver Operations Team
• Business Process Operations Team
• Technical Quality Managers
• Service and Support Consultants
• Technical Consultant

Prerequisites

• SAP Web AS architecture
• Basic knowledge of the SAP Solution Manager

• None

Course based on software release

• SAP Solution Manager 7.1

Content

• Introduction to End to End Root Cause Analysis
• Incident Management Process and Pre-clarification
• End to End Change Diagnostics
• End to End Workload Analysis
• End to End Trace Analysis
• End to End Exception Analysis
• Data Inconsistency Analysis
• Client Side Root Cause Analysis
• Proving Stabilization of Solution Landscapes with SAP EWA
• Review and Certification Preparation
• Certification for the Application Management Engineer – End to End Root Cause Analysis

Notes

• The course does not introduce NetWeaver fundamentals and administrations.
• The course does not introduce the installation and setup process of Solution Manager Diagnostics
• To ensure the learning process and to pass the certification at the end of this course, it is recommended to deepen the knowledge in regards to the taught content through self-study, which should take place outside of the regular course hours

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