CRM Fundamentals II

Goals

• Use the basic knowledge a CRM solution consultant requires for all consultant profiles

Audience

• Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

Prerequisites

• Basic business knowledge of CRM processes and concepts
• TCRM10 CRM – Fundamentals I

• Knowledge of SAP ERP sales business processes; for example:
• TSCM60 Order Fulfillment I or
• SCM600 Business Processes in Sales Order Management

Course based on software release

• SAP CRM 7.0 EHP1
• SAP ERP Central Component 6.0 EHP5

Content

• Customizing fundamentals for CRM - CRM business transactions
• • Overview of generic functions in business transactions
  • Activity management
  • Customizing for these objects
• Customizing fundamentals for CRM - Process control and determination
• • Partner determination
  • Actions
  • Overview of pricing in CRM
  • CRM billing
• CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling
• User interface (UI) technology in SAP CRM
• Case Study: implementation of example scenarios using specific business processes
• Certification examination on the content of the courses TCRM10 and TCRM20

Notes

• As part of this training the certification exam "SAP Certified Application Associate – CRM Foundation with SAP CRM 7.0 EHP1" is included and will be run on the last day of the training.

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