Siebel 8.1.x COM Web Services - Self-Study Course

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Description

Learn how Oracle's Siebel Customer Order Management(C/OM) 8.1 web services can simplify all of your complex customer facing commerce services and provide enhanced usability across all of your selling channels. In this session you will also learn how you could leverage Out of the box customer order management web services and provide an enhanced customer facing quote and order capture experience. Learn how to enable businesses to dynamically present targeted product bundles, offer intelligent cross-sell and up-sell opportunities, and sell optimally priced product solution to your end customer based on current sales context across all customer touch points and channels.

Learn To:
  • Simplify all…

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Didn't find what you were looking for? See also: Usability, Service Oriented Architecture (SOA), Web Accessibility, Web Analytics, and E-commerce.

Learn how Oracle's Siebel Customer Order Management(C/OM) 8.1 web services can simplify all of your complex customer facing commerce services and provide enhanced usability across all of your selling channels. In this session you will also learn how you could leverage Out of the box customer order management web services and provide an enhanced customer facing quote and order capture experience. Learn how to enable businesses to dynamically present targeted product bundles, offer intelligent cross-sell and up-sell opportunities, and sell optimally priced product solution to your end customer based on current sales context across all customer touch points and channels.

Learn To:
  • Simplify all of your complex customer facing commerce services
  • Provide enhanced usability across all of your selling channels like self-service
  • Deploy a web service based framework for your any SOA based channels (like web or IVR etc.)

Audience
  • Application Developers
  • Business Analysts
  • J2EE Developer
  • Portal Developer
  • SOA Architect
  • System Analysts
  • Technical Consultant
  • Java Developer

Course Topics Overview
  • Siebel Customer Order Management (COM)
  • Siebel Self Service Application
Siebel COM Web Services Framework
  • Siebel COM Web Service Framework Components
  • Siebel COM Architecture
  • Siebel COM Out Of The Box Web Services
  • Siebel Customer Order Management New 8.1 Web Services
Performance and Scalability (PSR)
  • Siebel COM Web Services PSR Testing
  • Siebel COM Web Services PSR Analysis
Customer Case Study
  • US Wireless Company "Multi Channel End-to-End Solution" Case Study
  • US High Tech Company - Enterprise Commerce Solution Case Study
Best Practices
  • COM Web Service Best Practices
  • Development methodology Best Practices
  • OOTB Web Service Capabilities vs. Configuration
  • Sample User Flows
LAB
  • Creating Additional Web Services LAB

Course Objectives
  • Deploy a web service based framework for your any SOA based channels (like web or IVR etc.)
  • Provide enhanced usability across all of your selling channels like self-service.

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