RightNow Customer Portal Cloud Service Customization for Developers

This RightNow Customer Portal Cloud Service Customization for Developers course focuses on Customer Portal, the website site that customers access for self-support. You'll begin by learning basic customizations that don't require programming skills, but can be accomplished through configuration settings and simple editing of text files.

Learn To:

• Change the look-and-feel of a Customer Portal page.
• Change the content and functionality of a Customer Portal page with widgets.
• Write custom widgets.
• Access the RightNow knowledge base from widgets.
• Use syndicated widgets on web pages not hosted by Oracle.

JavaScript and PHP Scripting

You'll also explore more complex customizations that require JavaScript and PHP scripting, event handling and implementation of the Model-View-Controller pattern. Using these tools, you'll learn how to write customized widgets that can add new functionality to pages; this provides customized access to data from the knowledge base. A Capstone Exercise helps you bring together a wide range of new skills from the course to create a practical new widget and display it on a customized page.

• Functional Implementer
• Portal Developer
• Support Engineer
• Technical Consultant
• Developer
• Application Developers

• The Agent Desktop
• WebDAV

• Templates, Pages, Themes
• Deployment
• Internationalization
• Tags, conditions. variables, sprites, widgets, assets
• Accessibility

• Customizing a site
• MVC pattern
• Custom widgets
• Client-side scripting
• Event handling
• Controllers
• Syndicated widgets

• Models
• RightNow Connect for PHP
• Read Only Query Language
• Custom Objects
• Pass-Through Authentication
• Hooks

• Developing a custom widget that accesses the knowledge base

• Change the template and/or the theme applied to a page
• Use the CI Admin page to stage and deploy page customizations
• Change page and/or template content with widgets, message bases, and conditions
• Use sprites
• Customizing existing widgets
• Place syndicated widgets on pages served from non-Oracle servers
• Make widgets react to events
• Write custom controllers
• Create new widgets
• Customize Customer Portal with configuration settings
• Access data from the RightNow knowledge base from widgets