Retail Central Office (CO) Business Essentials 13.4.1

This Oracle Retail Central Office course is designed to help you manage data movement and access real-time information at the corporate office. Learn to do this using the Oracle Retail Central Office application.

Learn To:

• Operate the application and navigate through it.
• Import and Export Data in Central Office.
• View transaction and customer search results.
• Work with Job Manager and assign action item tasks.
• Map the application in the retail suite of products.
• Provide an overview of the CO application.
• Understand Central Office concepts and business processes.
• Track transactions, while managing customer information and administrative functions.

Goals of this Course

By the end of this course, you'll have a firm grasp on comprehensive, functional information about this application. This includes the basic concepts, navigation, security and management of data.

Live Virtual Class Format

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.

Audience

• Technical Consultant
• Business Analysts
• End Users
• Functional Implementer

Course Topics Central Office Application Overview

• Oracle Retail Footprint
• Central Office: Features
• Central Office: Benefits
• Central Office: Product Interaction
• Central Office: Logging In and Out
• Central Office: Home Page
• Central Office: Tabs
• Locale and Language Support

Security

• Security: Features
• Changing Passwords
• Roles
• Store Hierarchy
• Timeout Intervals
• Error Handling

Data Management

• Data Management: Features
• Data Management: Benefits
• Data Import
• Data Export
• Maintaining Parameter Lists
• Distribution
• Scheduling imports and Exports
• Add a parameter list and schedule for distribution

Transaction Tracker and Customer Data Management

• Transaction Tracker: Features
• Transaction data
• Transaction Tracker: Benefits
• Types of Searches
• Customer: Features
• Searching for Customers
• Changing Customer Information
• Viewing Transaction Details

Administration

• Admin: Features
• Store Directory
• Adding/Changing a Store Group
• Adding/Searching Users
• Adding/Changing a User ID
• Roles
• Maintaining Parameters
• Tasks: Approve by Job

Course Objectives

• Explain how Central Office interacts with other stores applications
• Explain the main features and benefits of Central Office
• List the security features used in the Central Office application
• Describe how to distribute data in Central Office
• List the features of Transaction Tracker
• Describe the process of searching, viewing and exporting transaction details
• Explain the functionality of the Customer Feature
• Search and change Customer information
• List the admin features in Central Office