OSM Foundations III: AIA Order to Activate Solution

This OSM Foundations training provides comprehensive coverage of Oracle Communications Order and Service Management (OSM) Order-to-Activate (O2A) solution from configuration to extensibility.

Learn To:

• Analyze the Order-to-Activate solution
• Track the order activities in OSM
• Simulate the responses from external systems
• Extend the entities of the solution
• Apply the best practices in developing solutions

O2A Details

You'll analyze the details of O2A uses cases, O2A cartridge components and OSM O2A design patterns. Application Integration Architecture (AIA) for Communications details are also reviewed including AIA EBM/EBO and fallout handling.

Sunny and Rainy Day Scenarios

The instructor walks you through sunny day scenarios to learn details about O2A order fulfillment patterns, order templates, order recognition rules, decomposition, process flows, messages and order lifecycle processes. You'll also learn about rainy day scenarios and fallout management. In addition, the course covers billing scenarios and order revision.

Extending O2A

This course also teaches you how to extend the O2A solution by adding new fulfillment function and system, new product classes and new fulfillment patterns. It concludes with the best practices of implementing O2A based solutions.

Audience

• Application Developers
• Architect
• Business Analysts
• Developer
• Functional Implementer
• Sales Consultants
• Support Engineer
• Technical Consultant

Course Topics RODOD Overview

• Reviewing the scope of the RODOD solution
• Reviewing the role of each participating application
• Reviewing the RODOD Solution Components
• Reviewing Use Cases

Cartridge Installation

• The general process to install the O2A Solution
• O2A solution deployment options
• The O2A Installer
• Importing O2A Cartridges
• Configuring WebLogic Resources
• Deploying O2A Cartridges

O2A Uses Cases

• Analyzing Sales Order Submission Samples and naming convention
• Analyzing the Orchestration Plan of Use Cases

O2A Integration via AIA

• AIA for Communications
• OSM-AIA Interface details including queues
• OSM queues to AIA queue interoperability
• Using provided tools to simplify the creation of the queues
• The list of EBM/EBOs and Queues
• JMS Correlation

O2A Cartridge Overview

• Organization of OSM entities in the O2A Cartridges
• O2A Cartridge components analysis
• Common Data Dictionary and Libraries
• COM Cartridges and entities
• SOM Cartridges and entities
• Fallout Cartridges and entities

O2A entities in Sunny Day Scenario

• New Order Double Play offer scenario
• Order Templates
• Order Recognition
• Fulfillment Patterns
• Decomposition Rules

O2A Process Flows and Messages

• Function process flow patterns
• System Interaction patterns in COM and SOM

O2A Order Life Cycle

• Status and milestone entities
• Order status aggregation rules

O2A Billing Patterns

• Billing Use Cases and Terminology
• Billing Time Patterns
• Billing Fulfillment Patterns
• Key Billing Fields
• Revision in the Billing context

O2A entities related to rainy day scenario (Fallout)

• Fallout Overview
• Central Fallout Management principle
• Detecting, notifying and resolving fallouts
• OSM entities supporting O2A fallout management
• Fallout handling patterns

Order Revision Overview

• Revision uses case
• How O2A handles revisions
• Amendable orders
• Policies for amending
• Significant data elements
• Automation compensation strategy

Abort during revision

• Sales order abort condition
• Steps to abort an order in COM
• Steps to propagate the abort condition to SOM

Revisions and PONR

• How to configure the PONRs
• The PONRs that are preconfigured
• How O2A tracks the PONRs during fulfillment
• Revision rejection due to PONR reached

Extensibility Overview

• General process and considerations to extend O2A
• O2A extensibility scenarios
• Configuring External Status (downstream)
• Adding new Product Classes
• Adding new Product Specification
• Adding new Fulfillment Provider
• Adding new Fulfillment Function
• Adding a new System Emulator

O2A Best Practices

• Key development practices to ensure OSM O2A Customization conforms with the OOTB implementation for better maintainability, support and performance

Course Objectives

• Describe the OSM-AIA integration, inbound and outbound Queues and EBM/EBO used by O2A
• Describe O2A cartridges
• Identify Common Schemas and business logic libraries
• Identify the most important metadata elements for the O2A COM, SOM and fallout Cartridges
• Describe OSM O2A Order Life Cycle Management
• Describe Billing patterns and revisions
• Describe details of the Fallout Management in O2A including detecting, notifying and resolving fallouts
• Describe fallout in Central Order Managements vs. Service Order Management
• Describe the revision use cases and how O2A handles revision orders
• Describe how System Interactions is modeled to handle different communication patterns
• Describe the general process and considerations to extend the O2A solution
• Configure new fulfillment functions and providers in the O2A solution
• Configure new statuses and milestones, and add support for new products
• Describe the O2A best practices