Order and Service Management: Defining Automations & Behaviors - Self-Study Course

This course provides information about how to customize your OSM environment through the use of automations and behaviors. The course is divided into two modules: Defining Automations, and Defining Behaviors. This course is intended for OSM Configuration Modelers, who create, model, refine, build, and deploy OSM cartridges as well as Developers working with Business Analysts to customize OSM.

This course is the third of three OSM self-paced courses. This course describes automations and behaviors, and uses demonstrations to show how to define them within cartridges in Design Studio. You then deploy the cartridges to the OSM server, where the cartridge contents can be utilized in the Task Web Client.

• Describe automation and behaviors
• Define automation and behaviors within cartridges in Design Studio
• Deploy the cartridges to the OSM Server

• Developer
• Technical Consultant
• Business Analysts

• Understanding the Automation Component
• Defining Automated Tasks and Notifications
• Understanding Automations
• Defining Automations for Predefined Plug-Ins
• Creating Custom Plug-Ins
• Defining Automations for Custom Plug-Ins
• Building, Deploying, and Running Automations
• Exploring Additional Automation Examples

• Understanding Behaviors
• Defining Behaviors: Read Only, Relevant, Event, Information
• Defining Behaviors: Calculation, Constraint, Style
• Defining Behaviors: Data Instance, Lookup
• OSM Evaluation Process

• Use automations to configure and automatically run custom XSLT, XQuery, and Java code
• Use behaviors to customize data validation and data presentation in the Task Web Client