Oracle Utilities NMS: Outage Management Fundamentals

The Outage Management Fundamentals course will provide the end-user with a complete array of tools and applications to effectively manage outages, trouble calls, and work crews with regards to planned and emergency system outages. Students will be introduced to all end-user aspects of the Outage Management System to ensure the system is used properly, and effectively, on-the-job.

This course is designed for new and upgrade users of the system, so no previous Outage Management System experience is required. Students will be led through instruction, hands-on practice, and evaluation of the skills necessary to be successful when working with the Outage Management System.

Learn To:

• Use the Viewer to locate outages
• Access the Outage Management System
• Manage calls, crews, and devices
• Access system summary information
• Use the Web Workspace, Web Trouble, Web Call Entry, and Web Callbacks applications
• Utilize some of the OMS speciality products like Service Alert and Storm Management

Audience

• Administrator
• End Users

Course Topics Accessing the Outage Management System The Viewer OMS Window and Work Agenda Basics Managing Calls Managing Events and the Work Agenda window Managing Crews Updating Devices Summary Information Redliner Web Workspace and Web Trouble Basics Web Trouble Specifics Web Call Entry Web Callbacks Service Alert Storm Management
Course Objectives

• Use the Environment Manager
• Search for devices and navigate system maps within the Viewer
• Effectively navigate through the Outage Management System through menu and button recognition
• Enter trouble and fuzzy calls
• Locate and identify trouble events in the Work Agenda
• Create, edit, and delete crews
• Use the Control Tool to perform various device operations
• View and understand the various summaries in the system
• Effectively use the Redliner tool
• Navigate through Web Workspace and Web Trouble
• Manage events, crews, and trouble calls with Web Trouble
• Utilize Web Call Entry to enter, search, and manage trouble calls
• Utilize Web Callbacks to perform customer restoration calls
• Manage groups, contacts and parameters to use the notification capabilities of Service Alert
• Log into the Outage Management System
• Change analysis rule sets and perform what-if scenarios to calculate resources needed in the Storm Management application