Oracle Utilities: MWM v2.1 Advanced Implementation

This Mobile Workforce Management advanced course focuses on providing advanced configuration details of features, functions, and concepts associated with implementing the application. You'll learn how to configure the application to address specific business requirements.

Learn To:

• Navigate and configure the application framework.
• Create, configure and manage resources.
• Familiarize yourself with MDT setup and registration.
• Use the scheduler to plan and optimize crew shift routes.
• Create, configure and manage activities.
• Work with the dispatcher, alerts and mail entities.
• Configure common dispatching interface functionality.
• Generate Periods of Unavailability (POUs).
• Interface a chain and review a chain in the Activity Dependency portal and the CDI.

Activity & Assignment Lifecycles

This course will also teach you how to review activity and assignment lifecycles, in addition to designing and implementing a new type of activity.

Get In Depth Classroom Training

Through hands-on, classroom training, expert Oracle instructors will explore these concepts with you. To solidify your learning, participate in in-class discussions and instructor Q & A.

Audience

• Functional Implementer
• Process Developer
• Project Manager
• System Administrator
• Team Leader
• Technical Administrator
• Implementation Consultant

Course Topics Mobile Workforce Management Advanced Implementation Course Overview User Interface Standards

• Anatomy Of All Pages
• Portal Overview
• Zone Basics
• Map Zones
• Special-Purpose Zones
• Business Process Assistant (BPA) Scripts
• Menus

Metadata and Framework Overview

• 4-Tier Architecture
• Entity Relationship
• The Application Viewer
• Common Data Design Patterns
• Maintenance Objects
• Data Ownership and Security
• Audit Trails
• Localization Support

Mobile Workforce Resources

• Mobile Workorce Resources Overview
• Tables and MOs
• Business Objects
• Shift Weekly Templates

Activities

• Activity Key Lifecycle Events
• Different Classes of Tasks
• Scheduling an Activity
• Assignments
• Business Objects
• Concurrent Assignments
• Collision
• Activity Lifecycle

Bound Work

• Various Dependency Options
• Order Of Activities In A Job
• Scheduling Requests for a Job
• Rebooking A Dispatched Activity Issue
• Scheduling Requests for a Chain
• Activity Dependency Portal

Periods of Unavailability (POU)

• Periods of Unavailability (POU) Overview
• Tables and MOs
• Business Objects

The Scheduler

• Scheduler Inputs and Outputs
• Tables and MOs
• Business Objects
• Designing Scheduler Areas
• Optimization Areas
• Optimization Area vs. Mapped Area
• Large Scheduler Area
• Drafting Optimization Areas

Mobile Application

• Remote Script Invocation (RSI)
• Mobile/Server Integration
• Refresher: Crew Shift Lifecycle
• Refresher: Assignment Lifecycle
• Deployment
• Business Objects
• Field Reference Activity (FRA)
• GPS Data

Dispatchers

• Dispatchers Monitor Crews and Activities
• Common Activity Dispatcher Functions
• Tables and MOs
• Business Objects

Alerts

• Tables and MOs
• Business Objects

Mail

• Mail Messaging
• Mail On Device
• Tables and MOs
• Business Objects

Transfer of Goods

• Understanding Capacity
• Depots and Depot runs
• Tables and MOs
• Business Objects

Integration

• Initiating Activities
• The Appointment Booking Service
• Activity Messages To Host
• Activity Data Flow
• CCB / MWM Integration

Batch Processing

• Batch Processes
• Errors
• Parameters
• Executing Batch Jobs
• Dependencies Between Batch Jobs
• Sample and Submit

To Do Lists

• To Do Lists Review
• To Do Type
• Creating To Do Entries
• Related To Do
• To Do Entry Lifecycle and Logs
• To Do Search
• Priority
• Work Distribution

Course Objectives

• Recognize the Oracle Utilities Application Framework (OUAF) structure
• Recognize the anatomy of all pages
• Describe the system's metadata, common framework components, and multi-tier architecture
• Review Mobile Workforce Resources
• Review, create and schedule activities
• Schedule, allocate and dispatch activities to a crew
• Interface a job and review a job in the CDI