Oracle Utilities: Mobile Workforce Management v2.1 Overview

This Mobile Workforce Management training helps you develop a solid understanding of basic mobile and dispatching functions. You will learn to identify the mobile objects and functions required for implementation.

Learn To:

• Navigate the application framework.
• Manage resources.
• Manage activities and alerts.
• Navigate the Common Dispatching Interface.
• Manage mail features.

Topics You'll Discuss

Some of the major course topics you'll review with instructors include, but aren't limited to: service management, transfer of goods management, resource management and the common dispatching interface. Throughout the 2-day course, you'll have the opportunity to interact with Oracle instructors in a face-to-face environment to make the most of your investment.

Audience

• System Administrator
• Functional Implementer
• Implementation Consultant
• Process Developer
• Business Analysts
• Project Manager
• End Users

Course Topics Introduction to MWM Version 2.1

• Technical Architecture
• Client Browser UI Activities
• Web Server Activities
• Application Server Activities
• Database Server Activities
• High Level Component Overview

Resource Management

• Reviewing the MWM Application Components
• Server Application Review
• Mobile Workforce Management Concept
• Resource Management Overview
• Overview of Crew Functionality
• Important Mobile Worker Concepts
• Important Vehicle Concepts
• Important Crew Shift Concepts

Service Management

• Service Management Overview
• Activities, Tasks, and Appointments
• Assignment Overview
• Scheduler Overview
• Cost Controls
• Alerts Oveview

Common Dispatching Interface

• Review Common Dispatching Interface (CDI)
• Starting the Dispatcher Shift
• KPI Summary Zone Overview
• Activity Search Zone
• Map Zone
• Gantt Zone

Mobile Communications

• About the Mobile Application
• Remote Script Invocation Requests
• Mobile Device Features

Mail Management

• About Mail Management
• Mail Templates
• Important Mail Concepts

Transfer of Goods Management

• Balancing the Transfer of Goods

Course Objectives

• Understand the basic architecture of Mobile Workforce Management
• Identify the MWM functional areas
• Differentiate between the Server and Mobile Applications
• Identify the types of resources used to perform work
• Differentiate between a task, activity, and assignment
• Understand how the system uses the attributes associated with each activity to make schedule and routing decisions
• Recognize each of the portals associated with the CDI and navigate their dispatching functions
• Understand basic Mobile application framework
• Recognize the steps involved with registering a Mobile Data Terminal (MDT)
• Access Mail Management
• Understand how the distribution lists and groups are used
• Understand how transfer of goods functionality works
• Recognize the difference between depot activities, tasks and runs