Oracle Utilities: Mobile Workforce Management v2.1 Fundamentals

This Mobile Workforce Management course helps you gain a solid understanding of mobile functions and key concepts. Do so through hands-on exercises, using real-world examples.

Learn To:

• Navigate the application framework.
• Configure resources.
• Configure activities.
• Process alerts.
• Use the Common Dispatching Interface.
• Configure and send mail.

Explore Key Concepts

Oracle instructors will cover topics which include: resource planning and scheduling, mail management, application access, navigation and technical application framework architecture. You'll learn these concepts through a combination of lectures and in-class discussions.

Benefits to You

By enrolling in this Mobile Workforce Management training, you'll gain access to in-class instruction from instructors who possess a deep knowledge of this product. You'll interact with instructors, ask questions and participate in exercises that will deepen your understanding of new course material.

Live Virtual Class Format

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.

Audience

• System Administrator
• Functional Implementer
• Implementation Consultant
• Project Manager
• Process Developer
• End Users

Course Topics Introduction to Mobile Workforce Management

• Mobile Workforce Management Introduction
• Oracle Application Framework
• Technical Application Framework Architecture
• Understanding the Functional Components
• Resource Planning and Scheduling
• Common Dispatch Functionality
• Mail Management
• Application Access and Navigation

Resource Management

• Reviewing the MWM Application Components
• Server Application Review
• Mobile Workforce Management Concept
• Resource Management Overview
• Workflow Resource Overview
• Workflow Resources: Crew
• Workflow Resources: Mobile Worker
• Workflow Resources: Vehicles

Service Management

• Activities
• Tasks
• Periods of Unavailability
• Assignments
• Additional Considerations in the Scheduling of Activities
• Scheduling a Multiple Stop Activity
• Scheduler Management, Components, and Parameters
• Auto-Dispatching Settings

Common Dispatching Interface

• CDI Portal
• Dispatcher's Attributes
• CDI Functional Zones
• Resource Route Replay

Mobile Communications

• About the Mobile Application
• General Information
• Mobile Communications Platform (MCP)
• About Mobile Devices

Mail Management

• Accessing Mail
• Dispatcher Access to Mail
• Crew Access to Mail
• Mail Message Distribution
• Regular and Emergency Mail
• Mail Processes

Transfer of Goods Management

• Balancing the Transfer of Goods
• Functional Areas Where Transfer of Goods Is Used
• Capacities
• Depots

Course Objectives

• Understand the significance of CDI color coding and icons on the Scheduling Gantt
• Understand basic principles and processes involved in using the Mobile application
• Navigate the Mobile application
• Create, send and reply to a mail message
• Understand how transfer of goods functionality works
• Recognize each of the portals associated with the CDI and navigate their dispatching functions
• Recognize the Oracle Utilities Application Framework (OUAF) structure
• Recognize the anatomy of all pages
• Identify functional areas in the application
• Understand the basic architecture of Mobile Workforce Management
• Differentiate between the Server and Mobile Applications
• Identify the types of resources used to perform work
• Differentiate between a task, activity, and assignment
• Understand how the system uses the attributes associated with each activity to make schedule and routing decisions
• Differentiate between the types of activity time windows
• Identify the factors the scheduler uses to create an optimum schedule