Managing and Tuning Oracle Knowledge Web Self Service Rel 8.2

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Managing and Tuning Oracle Knowledge Web Self Service Rel 8.2

Oracle University
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Description

Managing Customer Experience with Oracle Knowledge provides students with hands-on experience configuring and tuning Oracle Knowledge Intelligent Search to effectively manage the customer experience.

After exploring key roles, the students will implement Oracle Knowledge language components. This includes segmenting users and content, managing content-driven components, customizing and implementing customer ontology, creating process wizards, rules and intent responses, and faceted navigation.

Once the students have created a fully-functional, customized Intelligent Search implementation, the students will perform basic maintenance using Oracle Knowledge Quality Monitor and other tools to te…

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Managing Customer Experience with Oracle Knowledge provides students with hands-on experience configuring and tuning Oracle Knowledge Intelligent Search to effectively manage the customer experience.

After exploring key roles, the students will implement Oracle Knowledge language components. This includes segmenting users and content, managing content-driven components, customizing and implementing customer ontology, creating process wizards, rules and intent responses, and faceted navigation.

Once the students have created a fully-functional, customized Intelligent Search implementation, the students will perform basic maintenance using Oracle Knowledge Quality Monitor and other tools to test for and maintain system accuracy. Students also explore troubleshooting approaches to identify and resolve issues.

All lessons and activities in Managing Customer Experience with InQuira take place in the context of Oracle Knowledge Bank Financial Corporation, an imaginary financial services company.

Learn To:
  • Create components to enhance customer experience
  • Perform basic troubleshooting and maintenance
  • Create Oracle Knowledge Process Wizards
  • Manage access to and navigation of content
  • Process content from multiple sources appropriately for Intelligent Search
  • Manage components generated by Intelligent Search to enhance customer experience

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.


Audience
  • Business Analysts
  • Support Engineer
  • Technical Administrator

Course Topics InQuira Search
  • Search Overview
  • Study Content and Users
  • Process Content
Concepts
  • Workbench Basics
  • Ontology
  • Test Drive
Rules
  • Question Patterns
  • Business Conditions
  • Booster Rules
Other Dictionary Objects
  • Intents
  • Lists
  • Process Wizards
Navigation
  • Facets
  • Personalized Navigation
Analytics
  • Analytics
  • Analytics Reports
Maintenance
  • Maintenance
  • Quality Monitor

Course Objectives
  • Discuss Dictionary related terms and definitions
  • Discuss Dictionary related roles
  • Discuss and Perform Content Processing Cycle (CPC)
  • Learn the Oracle Knowledge Language Workbench
  • Describe and discuss Commiting Dictionary changes
  • Understand and create Concepts, Synonyms, and Clusters
  • Describe the use and context of Concept Domains
  • Discuss Intelligence Search - an Overview
  • Describe and discuss the Intelligence Search architecture

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