Configuring and Customizing Oracle ATG Web Commerce Service Center Rel 10

This course teaches developers and architects about the key technical features of Oracle ATG Web Commerce Service Center (CSC), and the tasks involved in extending and customizing CSC. Students will learn about the technical architecture and how to add and edit user interface elements, including tabs, panels, grids, and tables. They will also learn how to configure returns and exchanges, enable features, set up access control, implement best practices, handle search configuration, and work with the Environment Management. The course also covers basic integration strategies and debugging the user interface.

Learn to:

• Enable, configure, and customize CSC features
• Edit the existing UI and add custom elements to the UI
• Implement best practices in extending CSC
• Configure order and profile searching
• Add shipping and payment groups
• Configure returns and exchanges

Audience

• J2EE Developer
• Architect
• Technical Consultant
• Java Developer

Course Topics Introduction and Architecture

• Using the ATG Configuration and Installation Manager
• Programming in CSC
• Setting up custom modules and J2EE applications

Configuring Profile and Order Search

• Configuring the live indexing server
• Setting up the search environments
• Indexing additional properties
• Adding properties to the search results table
• Implementing search best practices

Working with Environment Management

• Key classes and components
• Writing a custom environment monitor

Configuring CSC Features and Security

• Enabling and disabling functionality using the CSRConfigurator component
• Assigning agent access rights
• Configuring order approvals

Extending the Order Process

• Adding shipping and payment groups to CSC

Configuring Order Modifications, Returns, and Exchanges

• Key order modification components and classes
• Adding order states to CSC
• Customizing returns and exchanges

Customizing the User Interface

• Architecture
• Adding custom JavaScript files and cascading style sheets
• Adding and editing tabs, panel stacks, and panels
• Debugging panels
• Editing forms, tables, grids, and renderers

Integrating CSC with an Order Management System

• Planning the integration strategy
• CSC integration points

Course Objectives

• Understand the technical architecture
• Edit and customize the agent user interface
• Configure returns and exchanges
• Enable CSC features and apply security to those features
• Add shipping and payment groups
• Configure profile and order search
• Describe key integration points between CSC and an order management system
• Implement best practices in extending CSC
• Debug the user interface
• Work with the Environment Management