Billing and Revenue Management Essentials

This course is appropriate for all members of the implementation team and is intended to give students a broad understanding of Oracle Communications Billing and Revenue Management and its capabilities. Students will be exposed to a high-level view of the system’s real-time and high-performance batch architecture. The Business Essentials class will also introduce students to the Revenue Management Lifecycle as students create test accounts and perform basic maintenance tasks using the client tools in support of the lifecycle.

By completing this course, students will learn the tools and procedures used to accomplish tasks such as creating and managing customer accounts, billing customer accounts, managing accounts receivables, managing payments, creating and manage pricing objects, and managing the revenue associated with customer accounts. Students will accomplish this through demonstrations and hands-on labs.

Audience

• Business Analysts
• Developer
• Functional Implementer
• Project Manager
• System Analysts
• Technical Consultant

Course Topics BRM Overview

• Introduce BRM’s Revenue Management solution
• Highlight key BRM components and features

Communicating with BRM

• Introduce BRM applications and their functions
• Explain the purpose of Service Integration Managers
• Show architecture of several key Service Integration Managers

Subscriber Management

• Identify ways of registering a customer
• Describe types of account groups
• Use Customer Center to create an account

BRM Pricing and Rating

• Identify BRM Pricing Model components
• Introduce BRM pricing terminology
• Explore a basic price plan using Pricing Center

Managing Account Balances

• Setting up Multiple Balances
• Balance Groups and Billing
• Topping-Up Account Balances

BRM Billing

• Listing accounting and billing cycle activities
• Define the different types of items
• List and explain the billing scripts
• Explain delayed billing
• Explain the purpose and function of trial billing

Payments and Revenue Management

• Explain payment methods and accounting types
• View and change A/R data using the Customer Center
• Allocate payments using Payment Tool
• Describe how BRM supports GL accounts

BRM Architecture

• Describe the BRM 4-Tier architecture
• Describe BRM rating engines
• Show architecture of selected service managers

Revenue Assurance

• Understand features of the BRM Revenue Assurance solution
• Suspense Management
• Rerating
• Revenue Assurance Manager

Scenario Walkthrough

• Analyze sample price plans
• Describe BRM Process Flow

Course Objectives

• Process payments and run GL reports
• Define the four tiers of the BRM architecture
• Explain the architecture and process of real-time and pipeline rating
• Describe BRM features and how they support the Revenue Management Lifecycle
• Identify and use BRM Client Applications
• Describe selected BRM Service Integration Managers
• Define the BRM Pricing Model and rating terminology
• Create customer accounts using the Customer Center
• Explain BRM accounting and billing cycles