Course 5378: Troubleshooting Enterprise Support Issues in Windows Vista

Introduction In this online course, you troubleshoot Windows Vista issues found in enterprise environments including BitLocker, DHCP issues, computer name conflicts, and VPN issues. This also helps prepare you for certification exams 70-621, 70-622. This online course is composed of a rich multimedia experience coupled with comprehensive technical labs. It is intended for Desktop Specialists and IT Professionasl who must deploy operating systems or applications in an enterprise environment.

To get the most out of this course it is recommended that you have strong Windows Vista technical skills. This course also helps you prepare to become Microsoft® Certified. Objectives At the end of the course, students will be able to:

• Describe enterprise support troubleshooting in Windows Vista.
• Describe how to troubleshoot wireless networks in Windows Vista.
• Describe how to troubleshoot issues with accessing network resources in Windows Vista.
• Describe how to troubleshoot BitLocker Drive Encryption in Windows Vista.
• Describe how to troubleshoot issues with Virtual Private Networks in Windows Vista.

Modules & Lessons Course Overview Module Introduction Navigation Overview Lab Information Course Information Troubleshooting Enterprise Networking and Desktop Problems on Computers Running Windows Vista Module Introduction Overview of Enterprise Networking and Desktop Troubleshooting in Windows Vista Lesson Introduction What Is Enterprise Network and Desktop Troubleshooting? Enterprise Desktop Support Clients Methods for Supporting Enterprise Clients Typical Enterprise Support Issues Self Test Troubleshooting Wireless Networks in Windows Vista Lesson Introduction Who Uses Wireless Networks? Wireless Network Architecture Wireless Network Security Tools for Troubleshooting Wireless Networks Guidelines for Resolving Typical Wireless Network Issues Self Test Troubleshooting Network Resource Access in Windows Vista Lesson Introduction Types of Network Resource How Do Users Access Network Resources? The Process for Resolving Common Resource Access Issues Self Test Troubleshooting BitLocker Drive Encryption Issues in Windows Vista Lesson Introduction What Is BitLocker Drive Encryption? The BitLocker Recovery Process Group Policy Settings for BitLocker Drive Encryption Guidelines for Troubleshooting BitLocker Drive Encryption Self Test Troubleshooting Virtual Private Networks in Windows Vista Lesson Introduction Common Problems with Virtual Private Networks Tools for Troubleshooting VPNs The Process for Troubleshooting VPN Issues Guidelines for Troubleshooting Typical VPN Issues Self Test Lab: Troubleshooting Enterprise Network and Desktop Issues in Windows Vista Lesson Introduction Scenario Exercise Information Troubleshooting Wireless Networks Troubleshooting BitLocker Drive Encryption Launch the Lab Lab Review Tech Tips Lesson Introduction What Is 802.11n? What Is Wrong with WEP? Self Test Module Summary System Requirements To view this course, you need:

• A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
• Microsoft® Windows® 2000 or higher
• Microsoft Internet Explorer 6.0 or higher
• Adobe Flash 7.0 or higher (1MB disk space needed to install)
• Microsoft Silverlight 4.0 or higher
• Microsoft Windows Media Player 7.0 or higher
• Microsoft XML Core Services 3.0 or higher
• A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
• A sound card, and either speakers or headphones (for multi-media audio).
• Internet bandwidth of 56K or faster. Broadband internet access is recommended.

For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:

• Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Test your computer's capabilities to see if it supports this course. Accessibility Requirements The following software must be running on your computer in order to access this course with Screen Reader Software:

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GW Micro
• JAWS from Freedom Scientific
• MSAA enabled