Course 5369: Troubleshooting Devices on Computers Running Windows Vista

Introduction In this online learning course, you gain the knowledge and skills to troubleshoot devices on Windows Vista including physical, device driver, and printing issues. In addition, there is information on motherboard settings, hardware configuration, USB devices, and legacy drivers. This also helps prepare you for certification exams 70-622, and 70-623. This online learning course is composed of a rich multimedia experience coupled with comprehensive technical labs. It is intended for IT Professionals who must implement or support Windows Vista.
To get the most out of this course it is recommended that you have strong Windows Vista technical skills. This course also helps you prepare to become a Microsoft IT Professional (MCITP). Objectives At the end of the course, students will be able to:

• Explain the fundamentals of troubleshooting hardware devices in Windows Vista.
• Describe how to troubleshoot device driver failures in Windows Vista.
• Describe how to troubleshoot physical hardware failures in Windows Vista.
• Describe how to troubleshoot print devices in Windows Vista.

Modules & Lessons Course Overview Module Introduction Navigation Overview Lab Information Course Information Troubleshooting Devices on Computers Running Windows Vista Module Introduction Troubleshooting Hardware Devices Lesson Introduction Overview of Hardware Device Troubleshooting Internal and External Device Troubleshooting Considerations for USB Device Management Internal Hardware Settings Common Hardware Issues Guidelines for Preventing and Troubleshooting Hardware Issues Self Test Troubleshooting Device Driver Failures Lesson Introduction What Is Device Driver Management in Windows Vista? Process for Disabling Device Drivers Process for Updating and Rolling Back Device Drivers Process for Removing Unsigned Device Drivers Considerations for Troubleshooting Legacy Device Drivers Guidelines for Troubleshooting Device Driver Failures Self Test Troubleshooting Physical Failures Lesson Introduction Process for Diagnosing Hardware Faults Research Resources for Hardware Faults Process for Replacing Faulty Hardware Devices Guidelines for Replacing Hardware Devices Self Test Troubleshooting Print Devices Lesson Introduction Windows Vista Print Architecture Windows Vista Print Management Guidelines for Troubleshooting Print Devices Self Test Lab: Troubleshooting Devices on Computers Running Windows Vista Lesson Introduction Scenario Exercise Information Launch the Lab Lab Review Tech Tips - Discussing Hardware Troubleshooting Concepts Lesson Introduction How Redundant Disks Improve Reliability Heat Damage to Electrical Components Guidelines for Selecting Reliable Hardware Devices Module Summary System Requirements To view this course, you need:

• A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
• Microsoft® Windows® 2000 or higher
• Microsoft Internet Explorer 6.0 or higher
• Adobe Flash 7.0 or higher (1MB disk space needed to install)
• Microsoft Silverlight 4.0 or higher
• Microsoft Windows Media Player 7.0 or higher
• Microsoft XML Core Services 3.0 or higher
• A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
• A sound card, and either speakers or headphones (for multi-media audio).
• Internet bandwidth of 56K or faster. Broadband internet access is recommended.

For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:

• Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Test your computer's capabilities to see if it supports this course. Accessibility Requirements The following software must be running on your computer in order to access this course with Screen Reader Software:

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GW Micro
• JAWS from Freedom Scientific
• MSAA enabled