Course 5368: Troubleshooting Computers Running Windows Vista

Introduction In this online learning course, you gain the knowledge and skills to troubleshoot Windows Vista issues including hardware, operating system, applications, and networking. This also helps prepare you for certification exams 70-621, 70-622, and 70-623. This online learning course is composed of a rich multimedia experience coupled with comprehensive technical labs. It is intended for IT Professionals who must implement or support Windows Vista.
To get the most out of this course it is recommended that you have strong Windows Vista technical skills. This course also helps you prepare to become a Microsoft IT Professional (MCITP). Objectives At the end of the course, students will be able to:

• Describe how to troubleshoot desktop hardware.
• Describe how to troubleshoot desktop operating systems.
• Describe how to troubleshoot desktop applications.
• Describe how to troubleshoot network environments.

Modules & Lessons Course Overview Module Introduction Navigation Overview Lab Information Course Information Troubleshooting Desktops Running Windows Vista Module Introduction Troubleshooting Desktop Hardware Lesson Introduction Considerations for Minimizing Desktop Hardware Troubleshooting Desktop Hardware Troubleshooting Areas Tools for Troubleshooting Desktop Hardware Process for Troubleshooting Desktop Hardware Guidelines for Troubleshooting Desktop Hardware Self Test Troubleshooting Desktop Operating Systems Lesson Introduction Considerations for Minimizing Desktop Operating System Troubleshooting Desktop Operating System Troubleshooting Areas Tools for Troubleshooting Desktop Operating Systems Process for Troubleshooting Desktop Operating Systems Guidance for Troubleshooting Desktop Operating Systems Self Test Troubleshooting Desktop Applications Lesson Introduction Considerations for Minimizing Desktop Application Troubleshooting Desktop Application Troubleshooting Areas Tools for Troubleshooting Desktop Applications Guidance for Troubleshooting Desktop Applications Self Test Troubleshooting Network Environments Lesson Introduction Considerations for Minimizing Network Environment Troubleshooting Network Environment Troubleshooting Areas Tools for Troubleshooting Network Environments What Is Network Monitor? Process for Troubleshooting Network Environments Guidance for Troubleshooting Network Environments Self Test Lab: Troubleshooting Desktops Running Windows Vista Lesson Introduction Scenario Exercise Information Launch the Lab Lab Review Tech Tips Lesson Introduction Why Is Starting a Computer Called Booting? What Are the Windows Hardware Quality Labs? A Short History of the Domain Name System (DNS) Module Summary System Requirements To view this course, you need:

• A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
• Microsoft® Windows® 2000 or higher
• Microsoft Internet Explorer 6.0 or higher
• Adobe Flash 7.0 or higher (1MB disk space needed to install)
• Microsoft Silverlight 4.0 or higher
• Microsoft Windows Media Player 7.0 or higher
• Microsoft XML Core Services 3.0 or higher
• A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
• A sound card, and either speakers or headphones (for multi-media audio).
• Internet bandwidth of 56K or faster. Broadband internet access is recommended.

For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:

• Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Test your computer's capabilities to see if it supports this course. Accessibility Requirements The following software must be running on your computer in order to access this course with Screen Reader Software:

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GW Micro
• JAWS from Freedom Scientific
• MSAA enabled