Course 5367: Methods of Troubleshooting Windows Vista

Introduction In this online learning course, you gain the knowledge and skills to troubleshoot Windows Vista. You emply a methodical approach based on industry standards including MOF and ITIL. In addition, you use tools such as Remote Desktop and Remote Assistance to troubleshoot issues remotely. This also helps prepare you for certification exams 70-622, and 70-623. This online learning course is composed of a rich multimedia experience coupled with comprehensive technical labs. It is intended for IT Professionals who must implement or support Windows Vista.
To get the most out of this course it is recommended that you have strong Windows Vista technical skills. This course also helps you prepare to become a Microsoft IT Professional (MCITP). Objectives At the end of the course, students will be able to:

• Explain the concept of a troubleshooting methodology.
• Identify the stages of a troubleshooting methodology.
• Identify the main component areas that require troubleshooting.

Modules & Lessons Course Overview Module Introduction Navigation Overview Lab Information Course Information Methods of Troubleshooting Module Introduction Overview of Troubleshooting Methodologies Lesson Introduction What Is Troubleshooting? What Is a Troubleshooting Methodology? Benefits of a Troubleshooting Methodology Who Uses a Troubleshooting Methodology? Self Test Identifying the Stages of a Troubleshooting Methodology Lesson Introduction Overview of a Troubleshooting Methodology Process for Problem Reporting Process for Initial Data Collection Guidelines for Developing an Action Plan Process for Implementing an Action Plan Process for Recording the Resolution Self Test Identifying Troubleshooting Areas and Resources Lesson Introduction What Are the Areas for Troubleshooting? Tools for Troubleshooting Guidelines for Effective Troubleshooting Resources for Troubleshooting Self Test Lab: Methods of Troubleshooting Lesson Introduction Scenario Exercise Information Launch the Lab Lab Review Tech Tips Lesson Introduction Troubleshooting Methodologies Microsoft Operations Framework Self Test Module Summary System Requirements To view this course, you need:

• A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
• Microsoft® Windows® 2000 or higher
• Microsoft Internet Explorer 6.0 or higher
• Adobe Flash 7.0 or higher (1MB disk space needed to install)
• Microsoft Silverlight 4.0 or higher
• Microsoft Windows Media Player 7.0 or higher
• Microsoft XML Core Services 3.0 or higher
• A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
• A sound card, and either speakers or headphones (for multi-media audio).
• Internet bandwidth of 56K or faster. Broadband internet access is recommended.

For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:

• Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Test your computer's capabilities to see if it supports this course. Accessibility Requirements The following software must be running on your computer in order to access this course with Screen Reader Software:

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GW Micro
• JAWS from Freedom Scientific
• MSAA enabled