Course 5128: Introducing Enterprise Telephony Using Microsoft Office Communications Server 2007

Introduction In this 2-hour premium course, you learn about the key features and functionalities related to enterprise telephony in Microsoft Office Communications Server 2007. You explore the scenarios supported by the product and learn the concepts related to legacy and broadband telecommunication environments. Additionally, you examine the topologies supported for deploying Office Communications Server 2007 into the telephony solution of an organization and the considerations involved in deploying such a solution. Finally, you explore the call flow scenarios used for routing calls between different types of users in a telephony solution.

Student prerequisites

Familiarity with the following:

• Active Directory concepts
• Exchange messaging concepts
• SharePoint concepts
• Microsoft Office 2003 or 2007 fundamentals
• Fundamental concepts of Windows Server 2003
• Fundamental networking knowledge and experience

Objectives At the end of the course, students will be able to:

• Describe the features and architecture of the Office Communications Server 2007 solution.
• Describe the telephony components used in the Private Branch Exchange (PBX) and Session Initiation Protocol (SIP) telecommunication environments.
• Describe the integration of Office Communications Server 2007 with a PBX telephony environment.
• Describe how Office Communications Server 2007 provides a complete telephony solution to an enterprise.
• Describe signaling and media flow between different types of users in a telephony solution.
• Identify the considerations for implementing an enterprise telephony solution.

• 
  
  The lab you are attempting to launch is currently unavailable. Click here for more detail.

Modules & Lessons Course Overview Module Introduction Navigation Overview Lab Information Course Information Implementing an Enterprise Telephony Solution Module Introduction Overview of Microsoft Office Communications Server 2007 Lesson Introduction Scenarios Supported by Microsoft Office Communications Server 2007 Architecture of Microsoft Office Communications Server 2007 Protocols Supported by Microsoft Office Communications Server 2007 Self Test Overview of Telephony Lesson Introduction Basic Telephony Components PBX vs. SIP Telecommunications Self Test Office Communications Server 2007 in a PBX Telephony Environment Lesson Introduction Overview of Deployment Topologies SIP-to-PBX Deployment Topology SIP-to-PBX with Office Communications Server 2007 Deployment Enterprise Telephony Clients Self Test Implementing Office Communications Server 2007 in an Enterprise Telephony Solution Lesson Introduction Functionality Supported by an Enterprise Telephony Solution How To Configure Inbound Call Options Interoperability of Enterprise Telephony Solution Components Remote Office Connectivity in an Enterprise Telephony Solution Planning for the Enterprise Voice Deployment Deploying Enterprise Voice Self Test Call-Flow Scenarios Lesson Introduction Call Flow Between Office Communicator Telephony Users Call Flow Between Office Communicator Telephony and PSTN Users Call Flow Between Office Communicator Telephony and PBX Users Self Test Implementation Considerations and Administrative Tools Lesson Introduction Active Directory Design and Networking Considerations Client Installation Considerations Security Considerations Administrative Tools Self Test Lab: Implementing an Enterprise Telephony Solution Lesson Introduction Scenario Exercise Information Exercise 1: Selecting an Appropriate Deployment Topology in an Enterprise Telephony Solution Launch the Lab Lab Review Module Summary Glossary Module Introduction System Requirements To view this course, you need:

• A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
• Microsoft® Windows® 2000 or higher
• Microsoft Internet Explorer 6.0 or higher
• Adobe Flash 7.0 or higher (1MB disk space needed to install)
• Microsoft Silverlight 4.0 or higher
• Microsoft Windows Media Player 7.0 or higher
• Microsoft XML Core Services 3.0 or higher
• A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
• A sound card, and either speakers or headphones (for multi-media audio).
• Internet bandwidth of 56K or faster. Broadband internet access is recommended.

For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:

• Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Test your computer's capabilities to see if it supports this course. Accessibility Requirements The following software must be running on your computer in order to access this course with Screen Reader Software:

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GW Micro
• JAWS from Freedom Scientific
• MSAA enabled