Course 10524: Intermediate Skills in Microsoft Outlook 2010

Introduction This one-hour course describes how to use basic features of Microsoft Outlook 2010 for e-mail messaging and scheduling.

Topics covered in this course include:

• Customize User Interface and Program Elements
• Arrange Outlook Items
• Create and Respond to Messages
• View Messages and Attachments
• E-mail Signature
• Contact Records
• Create and Manage Appointments, Meeting Requests, Tasks, Notes, and Journal

Student prerequisites:

• To make the most of this learning experience, you should belong to one or more of the following groups:
• Outlook 2003 or Outlook 2007 users who have completed the Beginner Skills in Microsoft Outlook 2010 course (10293).
• Outlook 2010 users who are familiar with its basic features.

Objectives At the end of the course, students will be able to:

• Use features of Outlook 2010 for enhancing e-mail communication.
• Manage contacts and schedules.

Modules & Lessons Course Overview Module Overview Navigation Overview Navigation Overview Course Information Course Information Lab Information Lab Information Intermediate Skills in Microsoft Outlook 2010 Module Overview Enhancing E-Mail Communication Introduction Working with a Nonstandard E-Mail Message Adding Design and Media Elements Working with Tables and WordArt Objects Creating and Managing Quick Parts Reviewing E-Mail Messaging Features Taking Actions on a Message Managing Automatic Replies Managing Junk E-Mail Messages Cleaning Up the Mailbox Creating a Nonstandard E-Mail Message Self Test Managing Contacts and Schedules Introduction Managing Outlook Item Tags Working with Contacts Working with Contact Groups Customizing the Calendar View Managing Meeting Requests Customizing the To-Do Bar Planning a Meeting Self Test Module Summary Module Summary Glossary Glossary System Requirements To view this course, you need:

• A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
• Microsoft® Windows® 2000 or higher
• Microsoft Internet Explorer 6.0 or higher
• Adobe Flash 7.0 or higher (1MB disk space needed to install)
• Microsoft Silverlight 4.0 or higher
• Microsoft Windows Media Player 7.0 or higher
• Microsoft XML Core Services 3.0 or higher
• A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
• A sound card, and either speakers or headphones (for multi-media audio).
• Internet bandwidth of 56K or faster. Broadband internet access is recommended.

For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:

• Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Test your computer's capabilities to see if it supports this course. Accessibility Requirements The following software must be running on your computer in order to access this course with Screen Reader Software:

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GW Micro
• JAWS from Freedom Scientific
• MSAA enabled