Course 10293: Beginner Skills in Microsoft Outlook 2010

Introduction This two-hour course describes how to use basic features of Microsoft Outlook 2010 for e-mail messaging and scheduling.

Topics covered in this course include:

• Customize User Interface and Program Elements
• Arrange Outlook Items
• Create and Respond to Messages
• View Messages and Attachments
• E-mail Signature
• Contact Records
• Create and Manage Appointments, Meeting Requests, Tasks, Notes, and Journal

Student prerequisites:
To make the most of this learning experience, you should belong to one or more of the following groups:

• Outlook 2003 users who are familiar with the Microsoft Office ribbon interface.
• Outlook 2003 users who are new to the Microsoft Office Ribbon interface but have completed the Fluent Interface course (4697).
• Outlook 2007 users who would like to explore Outlook 2010 and practice common tasks.
• Users who are migrating from other message applications.

Objectives At the end of the course, students will be able to:

• Use e-mail messaging to communicate with others.
• Communicate and connect with contacts.
• Plan with the Calendar, Tasks, Notes, and Journal features.
• Organize Outlook views and items.

Modules & Lessons Course Overview Module Overview Navigation Overview Navigation Overview Course Information Course Information Lab Information Lab Information Beginner Skills in Microsoft Outlook 2010 Module Overview Working with Outlook Views and Items Introduction Customizing User Interface Elements Customizing Program Elements Using Help in Outlook 2010 Viewing and Arranging Outlook Items Sorting Messages in a List View Organizing E-Mail Messages in Folders Locating and Filtering Items Working with Outlook Views and Items Self Test Exploring E-Mail Communication Introduction Creating and Sending an E-Mail Message Printing a Message Creating an E-mail Signature Viewing Messages and Attachments Responding to a Message Sender Interacting with a Message Sender Composing and Sending a Message Self Test Connecting with Contacts Introduction Creating and Managing Contact Records Viewing Contact Information Communicating with Saved Contacts Connecting with Other Outlook Users Working with Contacts Self Test Planning and Scheduling Work Introduction Creating and Managing Appointments Creating Meeting Requests Managing Meeting Requests Responding to a Meeting Request Creating and Managing Tasks Creating and Managing Notes Creating and Managing Journal Entries Scheduling Your Work Self Test Module Summary Module Summary Glossary Glossary System Requirements To view this course, you need:

• A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
• Microsoft® Windows® 2000 or higher
• Microsoft Internet Explorer 6.0 or higher
• Adobe Flash 7.0 or higher (1MB disk space needed to install)
• Microsoft Silverlight 4.0 or higher
• Microsoft Windows Media Player 7.0 or higher
• Microsoft XML Core Services 3.0 or higher
• A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
• A sound card, and either speakers or headphones (for multi-media audio).
• Internet bandwidth of 56K or faster. Broadband internet access is recommended.

For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:

• Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Test your computer's capabilities to see if it supports this course. Accessibility Requirements The following software must be running on your computer in order to access this course with Screen Reader Software:

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GW Micro
• JAWS from Freedom Scientific
• MSAA enabled