Gmail Essential Training (2011)

shows how to streamline the communication and email management process using Gmail.In this course, Google Apps trainer Susan Metz demonstrates how to streamline the communication process using Gmail's advanced and hidden features. The course shows how to create filters to manage the flow of messages and demonstrates Gmail's powerful search function. The course also describes how to customize the inbox and organize names and email addresses using the Contact Manager. This course was updated on 12/9/2011. Topics include: Taking actions on messages using the interface Displaying and hiding labels and gadgets Searching messages using the search tool Adding attachments to messages Navigating through conversations Utilizing various search techniques Controlling the flow of incoming messages with filters Creating and applying labels and filters to organize the inbox Importing and exporting contacts Previewing and responding to emails Using the built-in voice and video chat features Reporting spam to train the spam filter Navigating Gmail Help and the Help Forum