Introduction to PC Troubleshooting
DescriptionAbout This Course
Don't spend your hard-earned cash on expensive PC repairs! The vast majority of the problems people experience with their computers are completely avoidable, and most can be solved with nothing more than a few minutes of your time. Intro to PC Troubleshooting takes you step by step through the typical hardware and operating system problems encountered by technicians, teaching troubleshooting techniques to decipher any problem, and giving you the skills you need to solve them. Once you've mastered the basics, the course launches into some of the more advanced and nasty problems that crop up in the PC, teaching you how to diagnose and fix those problems as well! Finally, Intr…
Frequently asked questions
Don't spend your hard-earned cash on expensive PC repairs! The vast majority of the problems people experience with their computers are completely avoidable, and most can be solved with nothing more than a few minutes of your time. Intro to PC Troubleshooting takes you step by step through the typical hardware and operating system problems encountered by technicians, teaching troubleshooting techniques to decipher any problem, and giving you the skills you need to solve them. Once you've mastered the basics, the course launches into some of the more advanced and nasty problems that crop up in the PC, teaching you how to diagnose and fix those problems as well! Finally, Intro to PC Troubleshooting shows you how to maintain and optimize a Windows PC. So what are you waiting for? Let's troubleshoot - and fix - some PCs!About The Instructor
This course includes a knowledgeable and caring instructor who will guide you through your lessons, facilitate discussions, and answer your questions. The instructor for this course will be Scott Jernigan.
With a Master of Arts degree in Medieval History, Scott Jernigan feels as much at home in the musty archives of London as he does in the warm glow of a computer monitor. Scott teaches A+ Certification and PC hardware classes around the country, including several stints at the FBI Academy in Quantico, VA, Lucent Technologies in Baltimore, MD, and the United Nations in New York City. Scott has also edited numerous computer books, including the best-selling "All in One A+ Certification Exam Guide" and the "Network+ Certification Exam Guide" from McGraw-Hill. Practicing what he teaches, Scott is an A+ and Network+ Certified Technician.Syllabus
A new section of each course starts monthly. If enrolling in a series of two or more courses, please be sure to space the start date for each course at least two months apart.
Week 1Wednesday - Lesson 01
Lesson 1 starts you on the path to troubleshooting PCs like a pro. You’ll first look at input devices, or how you tell the computer to do stuff. In the second part of the lesson, you’ll explore the pieces that do the work inside the computer. The final section describes the output devices, where the computer communicates to you.Friday - Lesson 02
This lesson will take you through the troubleshooting process. It’s not a guide to solving specific computer problems, but the steps explained here will enable you to tackle any computer problems you might encounter. The three main steps are identifying the problem, testing solutions, and completing the process.
Week 2Wednesday - Lesson 03
Lesson 3 introduces you to some of the basic components and tools of an operating system. First, you’ll find out about the primary functions of operating systems. You’ll then explore the major parts of Microsoft Windows, including the Desktop and Windows Explorer. You’ll finish the lesson by learning about the most important troubleshooting tools for fixing operating systems.Friday - Lesson 04
Lesson 4 leads you through the basic steps of troubleshooting an operating system, including startup, video, sound, and application errors. You’ll look at tools like Safe Mode and the System Configuration utility and learn about driver rollback. You’ll end the lesson by learning how to troubleshoot audio/visual errors.
Week 3Wednesday - Lesson 05
How would you like to prevent system problems instead of rushing to fix them? In this lesson, you’ll master the three most important types of preventive maintenance: backing up data that’s on a hard drive, updating or upgrading the operating system, and using Windows utilities that help you monitor and maintain the OS.Friday - Lesson 06
Lesson 6 covers the basics of networking. First, you’ll find out how networks work and what the necessary components are for a wired network. Next, you’ll discover wireless networks and everything that separates them from their wired-network brethren. Finally, you’ll learn about the biggest network of them all, the Internet.
Week 4Wednesday - Lesson 07
Lesson 7 covers the steps to take when trying to fix your network or Internet connections. You’ll learn how to troubleshoot wired and wireless networks, share files, and fix a dial-up or broadband Internet connection.Friday - Lesson 08
Keep your computer safe from Internet-based attacks, including viruses and spyware! You’ll discover the many types of malicious software that can infect your computer, and I’ll walk you through the five-step process of recovering from a virus infection. You’ll also read about safe browsing and safe email use, and you’ll find out how to configure a firewall to help defend your PC.
Week 5Wednesday - Lesson 09
All PC techs needs to get their hands dirty eventually, which means diving inside the case and checking things out from the inside. In this lesson, I’ll teach you about the power of different PC parts, including what to look for when shopping for new parts. I’ll also guide you in the safe and proper handling of components.Friday - Lesson 10
Replacing hardware components can dramatically improve your PC's performance. For instance, RAM can speed up your computer, a second hard drive increases your data storage capacity, and expansion cards can add features and ports to your computer. In this lesson, you'll learn to handle RAM, hard drives, and expansion cards.
Week 6Wednesday - Lesson 11
Dirt happens! You can't make your PC last forever, but you can make it last longer and run better by keeping it clean. Get out your canned air and your distilled water (but not your pencil erasers or your household vacuum cleaner), and I'll show you safe and effective ways to check, clean, and maintain the inside and outside of your computer. We'll also talk about how to donate an old computer, and I'll explain how to throw away a computer without losing data or harming the environment.Friday - Lesson 12
You've come a long way since the beginning of this course. Before you complete your PC troubleshooting training, I'll remind you about the computing process and about troubleshooting theory. Combined with your new knowledge of PC hardware, software, and networking, you can use these tools to fix all sorts of problems. I'll also discuss your future as a PC troubleshooter, including the certifications and careers available to anyone with the right skills.
Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader)., and a computer equipped with any Microsoft Windows 95 or better. You will also need access to one or more computers that do not contain any data you consider sensitive.