Microsoft Certified Dynamics 365 Fundamentals (CRM) | MB-910

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Microsoft Certified Dynamics 365 Fundamentals (CRM) | MB-910

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Starting dates and places

computer Online: Dynamic Virtual Classroom - Engels
19 Jul 2024
computer Online: Dynamic Virtual Classroom - Engels
25 Oct 2024
placeNieuwegein - Engels
25 Oct 2024

Description

Microsoft Certified Dynamics 365 Fundamentals (CRM) | MB-910

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

Voorkennis

Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cl…

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Microsoft Certified Dynamics 365 Fundamentals (CRM) | MB-910

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

Voorkennis

Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn’t necessary.

Voor wie

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365 as well as students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Doelstellingen

– Describe the capabilities and functionality of Dynamics 365 Marketing
– Describe the capabilities and functionality of Dynamics 365 Sales
– Describe the capabilities and functionality of Dynamics 365 Customer Service
– Describe the capabilities and functionality of Dynamics 365 Field Service
– Describe the core capabilities of Dynamics 365 customer engagement apps

Inhoud

– Module 1: Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
– Module 2: Learn the fundamentals of Dynamics 365 Marketing
– Module 3: Learn the fundamentals of Dynamics 365 Sales
– Module 4: Learn the Fundamentals of Dynamics 365 Customer Service
– Module 5: Learn the Fundamentals of Dynamics 365 Field Service

Exclusief examen

MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps CRM

DutchTrain is een officieel geaccrediteerd Test Center voor Pearson Vue Test, Prometric, Kryterion, Castle Worldwide, Certiport & PSI. U bent bij ons van harte welkom voor examens welke via deze Test Centers beschikbaar zijn. Examens kunnen elke dag, binnen kantooruren, worden afgenomen.

Duur

1 dag

Deze training is ook beschikbaar als

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Aan al onze trainingen kunt klassikaal deelnemen. Daarnaast worden onze klassikale trainingen ook  gegeven via onze Dynamic Virtual Classroom. Zo kunt u kiezen voor de optie waar u zich prettig bij voelt. In onze Dynamic Virtual Classroom zijn zowel de docent als de cursisten zichtbaar met elkaar verbonden en kunnen documenten en beeldschermen met alle deelnemers worden gedeeld. Cursisten hebben de mogelijkheid, net zoals in een klassikale training, om zowel onderling als met de docent te communiceren en opdrachten te maken. Een actieve klassikale training maar dan op afstand.

Daarnaast zijn veel van onze trainingen ook beschikbaar als
E-Learning in onze Education On Demand Omgeving.
Deze E-Learning trainingen kunt u volgen vanaf iedere gewenste locatie, op ieder moment en heeft u 365 dagen toegang tot de online training.

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