Relationship Management

Product type

Relationship Management

Coursera (CC)
Logo Coursera (CC)
Provider rating: starstarstarstar_halfstar_border 7.2 Coursera (CC) has an average rating of 7.2 (out of 6 reviews)

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Description

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.

Who is this class for: This course is geared toward practicing engineers who are early in their careers, especially those who are either in or approaching their first leadership role.

Created by:  Rice University
  • Taught by:  David Van Kleeck, Professor in the Practice of Engineering Leadership

    Rice Center for Engineering Leadership
Basic Info Course 2 of …

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When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.

Who is this class for: This course is geared toward practicing engineers who are early in their careers, especially those who are either in or approaching their first leadership role.

Created by:  Rice University
  • Taught by:  David Van Kleeck, Professor in the Practice of Engineering Leadership

    Rice Center for Engineering Leadership
Basic Info Course 2 of 3 in the Leadership Development for Engineers Specialization Level Advanced Commitment 4 weeks of study, 3-5 hours/week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.9 stars Average User Rating 4.9See what learners said Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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Rice University Rice University is consistently ranked among the top 20 universities in the U.S. and the top 100 in the world. Rice has highly respected schools of Architecture, Business, Continuing Studies, Engineering, Humanities, Music, Natural Sciences and Social Sciences and is home to the Baker Institute for Public Policy.

Syllabus


WEEK 1


Welcome



1 video, 6 readings expand


  1. Video: Meet the Professor
  2. Reading: Course Icon Legend
  3. Reading: Syllabus
  4. Reading: Writing Assignment Choices
  5. Reading: Discussion Forum Guidelines
  6. Reading: Required Materials
  7. Reading: Pre-Course Survey
  8. Discussion Prompt: Introduce Yourself


Communication
Learn to give and receive feedback, actively listen, provide supportive communication and how to coach and counsel your team members.


11 videos, 3 readings, 2 practice quizzes expand


  1. Video: Observation and Objectives
  2. Reading: Required Reading
  3. Video: Coaching vs Counseling
  4. Practice Quiz: Coaching, Counseling & Feedback
  5. Video: Providing Feedback
  6. Video: Consequences of Unskilled Communication
  7. Discussion Prompt: Coaching and Counseling Inhibitors
  8. Video: Strategies for Supportive Communication
  9. Video: Active Listening
  10. Discussion Prompt: How good of a listener are you?
  11. Practice Quiz: Listening Skills
  12. Discussion Prompt: Tips for having effective conversations
  13. Video: Receiving Feedback
  14. Video: Communication Style
  15. Discussion Prompt: Your dominant communication style
  16. Video: Tool box: Feedback Checklist
  17. Reading: Journaling Introduction
  18. Reading: Journaling Topic
  19. Video: Dave's Journaling Topic - The Hammer
  20. Video: Summary

Graded: Journaling Reflective Quiz
Graded: Module 1 Quiz

WEEK 2


Building Power and Influence



9 videos, 2 readings, 2 practice quizzes expand


  1. Video: Observation and Objectives
  2. Reading: Required Reading
  3. Video: What Is It and Why Do We Want It?
  4. Video: Sources of Power
  5. Practice Quiz: Sources of Power and Influence
  6. Video: Influence Strategies
  7. Discussion Prompt: The impact of non-verbal cues on power and influence
  8. Video: Neutralizing Influence Strategies
  9. Practice Quiz: Influence Strategies
  10. Video: Self Assessment Discussion
  11. Video: Tool box - The Power of Saying Thank You
  12. Reading: Journaling Topic
  13. Video: Dave's Journaling Topic - Upward Selling Story
  14. Video: Summary

Graded: Journaling Reflective Quiz
Graded: Module 2 Quiz

WEEK 3


Managing Conflict



9 videos, 2 readings, 2 practice quizzes expand


  1. Video: Observation and Objectives
  2. Reading: Required Reading
  3. Video: Sources and Effects of Conflict
  4. Discussion Prompt: Conflicts Gone Wrong
  5. Video: Conflict Management Styles
  6. Discussion Prompt: How to fix it?
  7. Practice Quiz: Conflict Management Styles
  8. Video: Collaborative Problem Solving
  9. Video: Collaborative Problem Solving, Summarized
  10. Practice Quiz: Collaborative Problem Solving
  11. Video: Tool box - Ladder of Inference
  12. Video: Self-Assessments
  13. Reading: Journaling Topic
  14. Video: Dave's Journaling Topic - Ineffective Problem Solving Example
  15. Video: Summary

Graded: Journaling Reflective Quiz
Graded: Module 3 Quiz
Graded: Engineer Interview Writing Assignment

WEEK 4


Conducting Effective Meetings



9 videos, 3 readings, 2 practice quizzes expand


  1. Video: Observation and Objectives
  2. Reading: Required Reading
  3. Video: Types of Meetings
  4. Discussion Prompt: Meeting Pet Peeves
  5. Video: Purposes of Meetings
  6. Practice Quiz: Types and Purposes of Meetings
  7. Video: Pre-Meeting Planning
  8. Video: Conducting the Meeting
  9. Video: Post Meeting Actions
  10. Discussion Prompt: What's worked for you?
  11. Practice Quiz: Meeting Preparation and Conduct
  12. Video: Tool box: Getting out of the Ditch
  13. Reading: Journaling Topic
  14. Video: Dave's Journaling Topic - Ineffective Meeting Example
  15. Video: Summary
  16. Reading: End-Course Survey

Graded: Journaling Reflective Quiz
Graded: Module 4 Quiz
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