Pricing Strategy in Practice

Ever had a bad customer call that ruined your day? In this course, customer service expert Joe Corral shares how to recover from negative i…

Looking to improve your customer service skills? In this course, customer service expert Vince Lopiccola teaches essential strategies to ha…

Even if you're just getting started in customer experience, you probably already know where your organization’s experience isn't measurin…

Want to improve your ability to explain complex products to customers? This course, led by expert Vince Lopiccola, covers techniques to com…

Do loyal customers still exist in our wired world? Yes, but you have to work to keep them. In this course, customer-loyalty expert and best…

Finding new customers is great for any business. But just as important as customer acquisition is customer retention. This course from genc…

Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic servi…

Learn essential skills for navigating difficult conversations with upset customers. In this course led by customer service expert Yoram Bal…

Explore how to excel in customer service with Colin Crowley, an expert in navigating customer needs. This course covers everything from ana…

Developing a successful customer onboarding process is essential to maximizing business value. It ensures you focus on building loyalty, en…