Management Skills for International Business

About this course: This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect. This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit www.londoninternational.ac.uk/mba This course is endorsed by CMI

Created by:  University of London

• Taught by:  David James, Founder and Director, DJ Learning Ltd

  University of London

Basic Info Course 2 of 6 in the International Business Essentials Specialization Commitment 4 weeks of study, 5 hours per week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.6 stars Average User Rating 4.6See what learners said Coursework

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University of London The University of London is a federal University which includes 17 world leading Colleges. Our International Programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, search for 'London International'.

Syllabus


WEEK 1


How to Measure a Manager's Level of Effectiveness



This week we will be looking to explore the following key areas;<BR>* the key aspects of management, both in theory and reality<BR>* the similarities and differences between leadership and management<BR>* how the stakeholder added value of a manager’s contribution can be measured<BR>* the essential requirement for a manager to embrace and successfully manage change<BR><BR>At the end of this week, learners will be;<BR>(1) able to understand and apply the key attributes of a manager<BR>(2) aware of the possible differences between a leader and a manager<BR>(3) able to measure levels of a manager’s performance and organisational added value<BR>(4) familiar with the key stages of effective change management


21 videos, 9 readings expand

1. Video: Introduction to the Course and Week 1
2. Video: Key Concept: An Introduction to Frameworks of Management Roles
3. Video: Key Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management
4. Reading: CMI | Henri Fayol
5. Reading: CMI | Henry Mintzberg
6. Discussion Prompt: Reflective questions: Mintzberg and Fayol
7. Video: Key Attributes for an Effective Manager
8. Video: Key Skills from the CMI | Paul Taylor
9. Video: Key Skills from CIMA | Interview with Andrew Harding
10. Video: Attributes of a Manager: Decision Making | Interview with Andrew Harding
11. Video: Interview with Jan Cameron | Key Management Skills
12. Video: Ashridge College | Management Styles
13. Reading: CMI | What Attributes Do I Need?
14. Video: Case Study: An Introduction to Management Skills
15. Video: Case Study: Management Skills | Example
16. Video: Interview with Mary Stiasny | Women in Leadership
17. Video: Interview with Claire Taylor | Leadership
18. Video: Case Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management
19. Video: Leadership vs Management
20. Discussion Prompt: Reflective Questions: Case Studies
21. Discussion Prompt: Comparing Leadership Styles and Planning Your Development Areas
22. Reading: The Psychology of Leadership
23. Reading: CMI | Understanding Management and Leadership Styles
24. Reading: CMI | Adair's Action-Centred Leadership
25. Reading: The Six Griefs of Good Leadership
26. Video: Gary Yukl | Building Expert Power
27. Video: Introduction | How to Measure a Manager's Level of Effectiveness
28. Video: Case Study: An Introduction to the Effectiveness of Operational Managers
29. Video: Case Study: The Effectiveness of Operational Managers | Example 1
30. Video: Case Study: The Effectiveness of Operational Managers | Example 2
31. Reading: 7 Habits of Remarkably Effective Leaders
32. Reading: CMI | Stephen Covey
33. Video: Week 1 Summary

Graded: End of Week Quiz

WEEK 2


How to Achieve Optimum Team Delivery



By the end of week two, learners will be able to understand and explain the main features and roles of a team, have an understanding of how to resource and develop a team, and how to achieve and measure optimum team delivery. At the end of the week, learners will be given a peer review assessment, where they will be asked to reflect on a scenario and share their answers to the set questions.


9 videos, 9 readings expand

1. Video: Week 2 Introduction
2. Video: Key Concept | Effective Teamwork and Belbin's Team Roles
3. Discussion Prompt: Belbin's Team Roles- Which Role Do You Fulfil?
4. Video: Case Study | Workplace Applications of Belbin's Team Roles
5. Reading: CMI | Belbin's Team Roles
6. Reading: CMI | Steps in Successful Team Building
7. Reading: Three Obstacles to Shaping an Effective Team (And How to Overcome Them)
8. Video: Case Study: Interview with Stephen Hobbs | Building an Effective Team
9. Video: Interview with Graham Chase | Teamworking
10. Reading: CMI | Tuckman's Stages of Team Development
11. Video: Interview with Jan Cameron | Building an Effective Team
12. Reading: CMI | Lencioni's Five Dysfunctions of a Team
13. Video: Case Study: Interview with Valentina Lorenzon | Collaborative Relationships
14. Reading: CMI | Developing Trust
15. Reading: CMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management
16. Video: Case Study: Managing a Team to Optimum Performance
17. Reading: CMI | How To Use Feedback to Make Your Team Perform Like the All Blacks
18. Reading: Ted Talk | How To Save The World (Or At Least Yourself) From Bad Meetings
19. Video: Week 2 Summary

Graded: The Legend of Steve Jobs Lives On

WEEK 3


How a Manager Can Motivate Their Team



Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.


6 videos, 12 readings expand

1. Video: Week 3 Introduction
2. Video: Key Concept: Motivational Theories | Introduction
3. Video: Herzberg's Motivation | Hygiene Theory
4. Reading: Herzberg and Hygiene Factors
5. Video: McGregor's Theory X and Theory Y Models
6. Reading: McGregor's Theory X, Theory Y
7. Video: Adams' Equity Theory
8. Reading: Adams' Equity Theory
9. Reading: Maslow's Hierarchy of Needs
10. Reading: CMI | Vroom's Expectancy Theory
11. Reading: Further Reading: Motivation
12. Reading: CMI | Motivate Me, or I'm Changing Job
13. Reading: CMI | The Hawthorne Experiments
14. Reading: Ten Ways To Kill Your Team's Motivation By Accident
15. Reading: CMI | Motivating Your Team
16. Reading: CMI | Motivating the Demotivated
17. Reading: CMI | What Highly Engaged Staff Need From Their Managers
18. Video: Week 3 Summary

Graded: End of Week Quiz

WEEK 4


Managing Change



This week we will be looking to explore the following key area:<BR><BR> *a range of techniques when communicating in the workplace<BR> *selecting the most appropriate delivery channel<BR> *the differences and similarities between verbal/non-verbal communication<BR> *the need to understand and manage the grapevine<BR><BR> At the end of this week the key learning objectives will be:<BR><BR> (1)to have an awareness of several approaches to effective communication in the workplace<BR> (2)to understand and apply the key criteria when selecting the best available delivery channel<BR> (3)to have have an understanding of the importance and key aspects of verbal and non-verbal communication<BR> (4)to have an awareness of the inevitable existence of the grapevine and how it’s impact can be managed<BR>


15 videos, 7 readings expand

1. Video: Week 4 Introduction
2. Video: Interview with Graham Chase | Communication Skills
3. Video: Case Study: Communication Strategy
4. Video: Case Study: Interview with Stephen Hobbs | Workplace Communication
5. Video: Case Study: Interview with Michael Davis | The Role of I.T.
6. Video: Key concept | Verbal and Non-Verbal Communication
7. Video: Verbal and Non-Verbal Communication
8. Video: Key Concept: Frameworks for Managing Change | Introduction
9. Video: Key Concept | Kurt Lewin's 3 Step Change Management Model
10. Reading: Kurt Lewin's Change Model
11. Video: Key Concept: Kotter's 8-Step Change Model
12. Reading: Kotter's 8-Step Change Model
13. Video: Key Concept | Kubler-Ross's 5-Stage Model
14. Video: Case Study: An Introduction to the Applications of the Frameworks for Managing Change
15. Video: Case Study: Applications of the Frameworks for Managing Change
16. Reading: Hard and Soft Factors of Change
17. Reading: Changing Change Management
18. Reading: Ted Talk | 5 Ways to Lead in an Era of Constant Change
19. Video: Case Study: Interview with Reetu Kansal | Key Skills in Managing Change
20. Reading: Ackerman and Anderson
21. Reading: What Makes an Effective Change Agent?
22. Video: Summary of Week 4 and the Course

Graded: Motivation: Sir Alex Ferguson