Intercultural Communication and Conflict Resolution

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E-learning

Intercultural Communication and Conflict Resolution

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About this course: Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, yo…

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Didn't find what you were looking for? See also: Intercultural Communication, Conflict Management, Communication Studies, Leadership, and Retail (Management).

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan . 

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions

Created by:  University of California, Irvine

  • Taught by:  Najla DeBow, Instructor

    University of California, Irvine Extension

  • Taught by:  Amit Kothari, Instructor

    University of California, Irvine Extension
Basic Info Course 3 of 4 in the Conflict Management Specialization Commitment 4 weeks of study, 2-3 hours/week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.1 stars Average User Rating 4.1See what learners said Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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University of California, Irvine Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

Syllabus


WEEK 1


Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.


1 video, 3 readings expand


  1. Video: Welcome Video
  2. Reading: Course Overview
  3. Reading: About our Guest Speakers
  4. Reading: Pre-Course Survey


Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.


6 videos expand


  1. Video: Dimensions of Intercultural Interactions and Conflict - Lesson 1
  2. Video: Dimensions of Intercultural Interactions and Conflict - Lesson 2
  3. Video: Case Study - Outsourcing Team Conflict
  4. Video: Case Study - Cultural Customs
  5. Video: Case Study - Cultural Communication in Leadership
  6. Video: Interview with Julie Espy


WEEK 2


Analyze the Dynamics of Intercultural Interactions
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.


6 videos expand


  1. Video: Analyze the Dynamics of Intercultural Interactions - Lesson 1
  2. Video: Analyze the Dynamics of Intercultural Interactions - Lesson 2
  3. Video: Case Study - Paper Company Concerns
  4. Video: Case Study - Executive Advice
  5. Video: Case Study - Charity Donation
  6. Video: Interview with Konrad Reid

Graded: Dealing with Intercultural Communication and Conflict Resolution in our lives

WEEK 3


Strategies for Success in Intercultural Interactions
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.


7 videos expand


  1. Video: Strategies for Success in Intercultural Interactions - Lesson 1
  2. Video: Strategies for Success in Intercultural Interactions - Lesson 2
  3. Video: Case Study - Team Meeting
  4. Video: Case Study - Team Concerns
  5. Video: Case Study - Productivity Issues
  6. Video: Interview with Patrick Gough
  7. Video: Interview with Brent Rasmussen

Graded: Develop a Case Study involving Intercultural Communication and Conflict Resolution

Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.


1 video, 2 readings expand


  1. Video: End of Course Video
  2. Reading: Message from UCI Extension
  3. Reading: Post-Course Survey
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