Business English: Planning & Negotiating
Description
When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan .
- Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
- Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.
About this course: In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue
Created by: University of Washington-
Taught by: Richard Moore, Extension Lecturer, International & English Langua…

Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan .
- Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
- Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.
About this course: In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue
Created by: University of Washington-
Taught by: Richard Moore, Extension Lecturer, International & English Language Programs
UW Educational Outreach -
Taught by: Daphne Mackey, Extension Lecturer, International & English Language Programs
UW Educational Outreach -
Taught by: Wendy Asplin, Extension Lecturer, International & English Language Programs
UW Educational Outreach
Каждый курс — это интерактивный учебник, который содержит видеоматериалы, тесты и проекты.
Помощь сокурсниковОбщайтесь с тысячами других учащихся: обсуждайте идеи, материалы курса и помогайте друг другу осваивать новые понятия.
СертификатыПолучите документы о прохождении курсов и поделитесь своим успехом с друзьями, коллегами и работодателями.
University of Washington Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.Syllabus
WEEK 1
Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
16 videos, 5 readings, 6 practice quizzes expand
- Video: Video: Introduction to Wendy Asplin, Instructor for Course 3
- Video: Video: Course Overview
- Материал для самостоятельного изучения: Read Me
- Video: Video: Leaving a Voicemail
- Video: Video: Content and Vocabulary for Leaving a Voicemail
- Тренировочный тест: Vocabulary in a Voicemail
- Материал для самостоятельного изучения: Lesson Vocabulary List
- Video: Video: Describing a Service, Part 1
- Video: Video: Interview with Holly Reynolds, Edgewater Hotel
- Тренировочный тест: Holly Reynolds, Edgewater Hotel
- Материал для самостоятельного изучения: The Edgewater Hotel
- Тренировочный тест: The Edgewater Hotel
- Video: Video: Describing a Service, Part 2
- Тренировочный тест: Describing a Service
- Video: Video: Comparing Services, Part 1
- Video: Scenario: Comparing Venues
- Video: Video: Comparing Services, Part 2
- Материал для самостоятельного изучения: Lesson Vocabulary List
- Video: Video: Making Decisions
- Video: Scenario: Making a Decision 1
- Video: Video: Vocabulary
- Video: Scenario: Making a Decision, 2
- Video: Video: Scenario Summary
- Тренировочный тест: Finishing Sentences
- Video: Video: Communicating Decisions
- Тренировочный тест: Giving Reasons in Email
- Материал для самостоятельного изучения: Lesson Vocabulary List
Graded: Guidelines for Leaving a Voicemail
Graded: Record and Review Voicemail Message
Graded: Language of Comparison
Graded: Email on Choice of Venues
WEEK 2
Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
16 videos, 5 readings, 6 practice quizzes expand
- Video: Video: Introduction to Negotiating Effectively
- Video: Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
- Тренировочный тест: Interview with Dan Poston
- Video: Video: Negotiation Strategies
- Video: Scenario: Phone Call #1
- Video: Scenario: Phone Call #2
- Video: Video: Successful Negotiation
- Video: Video: Cultural Differences in Negotiation
- Вопрос для обсуждения: Discussion Forum: Negotiations and Culture
- Тренировочный тест: Negotiating Guidelines and Vocabulary
- Video: Video: Summary
- Материал для самостоятельного изучения: Lesson Vocabulary List
- Video: Video: Negotiating Language
- Тренировочный тест: Making Proposals Vocabulary
- Video: Scenario: Making a Proposal
- Video: Video: Details of a Proposal
- Video: Video: Negotiation Guidelines
- Video: Video: Persuasion
- Материал для самостоятельного изучения: The Art of Persuasion
- Тренировочный тест: Persuasion
- Вопрос для обсуждения: Discussion Forum: Proposals, Counter Proposals, and Persuasion
- Материал для самостоятельного изучения: Link to "The Science of Persuasion"
- Материал для самостоятельного изучения: Lesson Vocabulary List
- Video: Video: Guidelines and Language Negotiating by Email
- Тренировочный тест: Negotiating by Email
- Video: Video: Being Clear in Negotiations by Email
- Тренировочный тест: Email Negotiations Vocabulary
- Материал для самостоятельного изучения: Lesson Vocabulary List
- Video: Video: Week 2 Summary
Graded: Proposals, Counter Offers, and Concessions
Graded: Writing Emails in a Negotiation
WEEK 3
Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
10 videos, 4 readings, 6 practice quizzes expand
- Video: Video: Handling Problems
- Video: Describing Problems
- Тренировочный тест: Guidelines for Describing Problems
- Video: Video: Language and Guidelines for Describing a Problem
- Тренировочный тест: Language for Describing Problems
- Материал для самостоятельного изучения: Lesson Vocabulary List
- Video: Video: Introduction to Dealing with Problems
- Video: Video: Guidelines and Language for Identifying and Initial Response to Problem
- Video: Interview with Holly Reynolds about Customer Service
- Материал для самостоятельного изучения: Lesson Vocabulary List
- Video: Video: Responding to a Customer Problem Example
- Video: Video: Language for Resolving Problems
- Тренировочный тест: How to Resolve Problems
- Тренировочный тест: Resolving a Problem
- Материал для самостоятельного изучения: Lesson Vocabulary List
- Video: Video: Following Up on a Problem, Part 1
- Тренировочный тест: Follow Up or Final Email?
- Video: Video: Following Up On A Problem, Part 2
- Тренировочный тест: Following Up On Problems
- Материал для самостоятельного изучения: Lesson Vocabulary List
Graded: Voicemail Describing a Problem
Graded: Dealing With Problems
Graded: Resolving Problems: A Conversation
Graded: Recording a Voicemail Following up on a Problem
WEEK 4
Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
11 videos, 4 readings, 4 practice quizzes expand
- Video: Video: Planning Events
- Тренировочный тест: MOHAI Museum History
- Video: Interview with MOHAI
- Тренировочный тест: Interview with Christine Kolodoge, MOHAI
- Video: Video: Organizing An Event, Part 1
- Video: Scenario: Planning Meetings
- Video: Video: Organizing An Event, Part 2
- Video: Video: Making A To-Do List
- Материал для самостоятельного изучения: Lesson Vocabulary List
- Video: Introduction To Announcements
- Video: Video: Writing a Formal Event Announcement
- Video: Video: Writing an Event Announcement
- Материал для самостоятельного изучения: Lesson Vocabulary List
- Video: Video: Introduction To Writing Announcements
- Материал для самостоятельного изучения: Washington State Tourism Network
- Тренировочный тест: Washington State Tourism Network
- Video: Video: The Language of Conferences
- Тренировочный тест: Conferences
- Материал для самостоятельного изучения: Lesson Vocabulary List
Graded: Planning Events
Graded: To-do List
Graded: Lists In Announcements
Graded: Writing A Conference Announcement
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.