Building the Business Model for Corporate Entrepreneurs

Unfortunately Coursera (CC)'s trainings are no longer available on Springest

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Onboard New Customers for Loyalty, Engagement, and Expansion

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Developing a successful customer onboarding process is essential to maximizing business value. It ensures you focus on building loyalty, en…

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Aligning Customer Experience with Company Culture

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Customer experience is emerging as the key driver of growth and a key differentiator for brands that do it well. But it can’t be an after…

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Aligning Customer Experience with Company Culture (2019)

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Customer experience is emerging as the key driver of growth and a key differentiator for brands that do it well. But it can’t be an after…

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CX Operations: Developing a Customer-Centric Operating Model

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Exceptional customer experiences are a key part of business success. In this course, Jeannie Walters, CCXP, helps leaders harness cross-dep…

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Driving Business Growth Through Customer-Centricity

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Customer centricity has become not just a competitive advantage but a necessity for sustainable business success. This course provides an e…

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SAP Business One: Sales and Customer Service

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SAP Business One is a turn-key solution for organizations needing an enterprise CRM system. In this course, you can learn how to leverage t…

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Business Analysis: Essential Tools and Techniques (2021)

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If you do business analysis work and want to see not only what the key deliverables are but also how to deliver them, then this course is f…

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Business Analysis: Essential Tools and Techniques

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If you do business analysis work and want to see not only what the key deliverables are but also how to deliver them, then this course is f…

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Leveraging AI in Contact Centers: Overcoming Volume and Improving Customer Experience

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In this course, customer service expert Blake Morgan equips you with valuable insights, practical strategies, and best practices for harnes…

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11i eBusiness Suite Essentials for Implementers

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This course gives you an overview of the Oracle E-Business Suite. It covers all the essential areas that a functional implementer should kn…