Situational Frontline Leadership

Situational Frontline Leadership is designed to foster successful frontline managers. It teaches them how to build people. Build trust. Build teamwork. To bridge the gap between what is and what could be for each employee and the company. Situational Frontline Leadership shows frontline managers how to diagnose individual situations and employ core communications skills to partner for performance. How to provide clear direction. To be specific. Actively listen. Give feedback. Enhance self-esteem. Participants practice and use these skills. In real time. With their direct reports.

Situational Frontline Leadership can be implemented in your organization through a two-day or three-day classroom experience. Each contains the core content of the program – how to have partnering conversations at each development level – with the three-day design providing more time for skill practice. The Situational Frontline Leadership program can be further modified by combining and rearranging the learning activities to deliver the program modules over time or on consecutive days.

Learning Objectives

• Take responsibility in developing their direct reports
• Diagnose employees’ development needs and then adapt their leadership style to meet those needs
• Partner by creating a side-by-side relationship where both parties are mutually influential
• Understand how effective leadership can provide high levels of performance and employee satisfaction
• Transfer newly learned skills to partner with their people on a journey that can transform basic beginners into Self-Reliant Achievers

Who Should Attend

• Managers with one or more direct reports
• First-time managers
• Long-time managers facing challenging situations
• Managers who need to bridge performance with expected results

Why It Works

• Uses both active and passive learning techniques to enhance the manager’s experience
• Takes a development focus–teaching skills based on key development levels
• Presents a complete package with core concepts presented regardless of delivery option chosen
• Equips the frontline manager with processes and tools that can be implemented immediately for optimum results

Workshop Format

The Situational Frontline Leadership skills training program is offered in a two or three day format. Please contact us to discuss how to tailor it to your organization.