Creating Customer Loyalty™

Creating Customer Loyalty™ is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty™ is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten one’s ability to notice their impact on others. In the program, we accomplish this relationship building through exercises that build an understanding of the acronym of R.E.S.P.E.C.T. (Responsiveness, Empathy, Service, Perspectives, Esteem, Courage and Truth-telling). In addition to essential relationship-building experiential exercises, we also cover strategic tips and tools to enhance every customer’s satisfaction.

Workshop Benefits

• Transforms understanding of the customer service process
• Expands personal power for effective service
• Uncovers the value of understanding customer’s behavioral styles
• Teaches how to turn negative interactions into positive events
• Provides many tried and true insights for insuring more positive outcomes
• Reworks ability to deal with and diffuse conflict
• Ignites passion for inspiring others to be of ever greater service

Who Should Attend?

• Leaders
• Managers & Supervisors
• All Individual Contributors

Workshop Materials

Every participant receives an optional DiSC Personality Profile assessment and a Creating Customer Loyalty™ Workshop Manual including text, work-sheets, and exercises.

Coaching Option

Coaching is a powerful way to build on the new skills and ensure that communication training dollars are maximized. Contact us for more information about the Creating Customer Loyalty™ training program or to discuss your organization’s corporate training needs.