Successfully Managing People

Be the catalyst that motivates your team to heightened productivity.

Do you know how to encourage excellence in a culture of "no change"? Are you able to keep your cool when things go wrong? Are you a confident or a reluctant delegator?

Effective management requires a balancing act. You have to deal with difficult people to resolve conflicts, win their cooperation and trust and find ways to energize your employees to give their best effort. Utilizing the practice in emotional intelligence, this seminar will help you develop the right mix of management and communication styles to get the most from your team.You'll be able to transform resistance into support and ensure your people's values and corporate goals are in sync .

Also Available as:

• Live Online
• Onsite

How You Will Benefit

• Motivate and direct the employees they/you rely on—even when they don’t share their/your values
• Adjust their/your management and personal style to the needs of different situations
• Get more done by using the appropriate delegation techniques for any given situation
• Resolve conflict more effectively in a wide variety of situations
• Turn difficult people and poor performers into team players
• Win the cooperation and trust from everyone in your organization
• Increase your confidence, leadership skills and personal and professional satisfaction in your job by managing people successfully

What You Will Cover

The Experience of Being a Manager

• How to get people to want to do what they’re supposed to do
• Specific challenges you face when motivating others

Values

• Values and their impact on work life
• How values can have productive and nonproductive results
• Identify value conflicts in yourself and in others

Personal Styles

• Determine your own personal style profile
• Gain insight into the strengths and limitations of your profile
• Use behavioral clues to determine others’ personal styles
• How to work more effectively with other personal profiles

Motivation

• Employee motivation factors and their impact on behaviors and work settings
• How to tailor your motivational efforts to individual employees and different situations

Listening, Body Language, Giving Feedback and Dealing with Difficult People

• Use active listening to gain information and understand employees’ perspectives
• Effectively apply positive and corrective feedback
• Use appropriate values alignment when dealing with difficult employees

Conflict

• The dimensions of conflict resolution
• Identify your own preferred conflict-resolution styles for better conflict management
• Use different conflict resolution styles in different situations

Delegation

• Different delegation styles: how and when to use them
• Determine the appropriate delegation style for employees and situations

Understanding Organizational Culture and Subculture

• The impact of organizational culture and subculture and “cultural blinders”
• Explore the assumptions that impact your team’s thinking and actions
• Identify and build on the strengths of your team’s culture

Emotional Intelligence

• The components of emotional intelligence
• Gain an honest and accurate assessment of yourself
• Develop an improvement strategy

Ethical Leadership

• Identify your group’s values
• Your vision for ethical leadership

Action Planning

• Develop a specific plan for applying what you’ve learned back on the job
• Identify people who can support your action plans

Extended Seminar Outline

Print this page Extended Seminar Outline Seminar #2295 Learning Objectives

• Appreciate How the Role of Manager Has Changed in Modern Times
• Understand the Role of Values in Managing People
• Adjust Management and Personal Style to the Needs of Different Situations
• Adopt the Approach Needed to Motivate Different People in Different Situations
• Use Effective Feedback to Deal with Difficult People
• Delegate Tasks in Ways That Develop Your People
• More Effectively Resolve Conflict
• Understand How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People with Whom You Work
• Practice the Principles of Emotional Intelligence to Achieve Greater Effectiveness
• Appreciate How Good Ethics Is Good Business

Experience of Being a Manager

• Recognize How Economic and Social Trends Have Changed the Manager’s Role
• Identify the New Language That Reflects This Role
• Define "Successfully Managing People" as "Getting People to Want to Do What They’re Supposed to Do"
• Discuss and Illustrate Specific Challenges They Face When Motivating Others in Today’s Organizations

Values

• Understand the Source of Values
• Understand How Values Impact Work Life
• Describe How Values Can Have Productive and Unproductive Impacts
• Identify the Values Conflicts in Themselves and in Others

Personal Styles: DISC

• Determine Their Own Personal Profile (DISC Profile)
• Gain Insight into the Strengths and Limitations of Their DISC Profile
• Use Behavioral Clues to Determine Others’ Personal Styles
• Gain Insight into How to More Effectively Work with Other Personal Profiles

Motivation

• Identify the Important Factors in Motivation
• Appreciate How Different Theories of Motivation Can Be Applied to Their Work Settings
• Tailor Their Motivational Efforts to Individual Employees and Different Situations

Listening, Body Language, Giving Feedback, and Dealing with Difficult People

• Use Techniques of Active Listening to Better Gain Information and to Recognize the Worth of Employees’ Perspectives
• Effectively Use Positive and Corrective Feedback
• Use Values Alignment as Appropriate When Dealing with Difficult Employees

Conflict

• Understand the Dimensions of Conflict Resolution
• Identify Your Own Preferred Conflict Resolution Styles
• Understand How to Productively Use Different Conflict Resolution Styles in Different Situations

Delegation

• Identify the Different Delegation Styles and Understand the Guidelines on How and When to Use Them
• Evaluate Employees and Situations and Determine the Appropriate Delegation Style
• Understand the Importance of Openness to Trying New Delegation Styles with Employees as Appropriate

Understanding Organizational Culture and Subculture

• Appreciate the Impact of Organizational Culture and Subculture in Work Life
• Examine the Impact of "Cultural Blinders" in Organizations
• Explore the Assumptions That Impact Their Workgroup’s Thinking and Actions
• Identify and Build on the Strengths of Their Workgroup’s Culture

Emotional Intelligence

• Describe the Components of Emotional Intelligence
• Assess Your Own Level of Emotional Intelligence
• Develop a Strategy for Improving Your Emotional Intelligence

Ethical Leadership

• Understand That Good Ethics Is Good Business
• Further the Process of Identifying Ethical Standards Appropriate to Their Work
• Tie Ethics to the Process of Adding Stakeholder Value
• Articulate Their Vision for Ethical Leadership in Your Group

Action Planning

• Develop a Specific Plan for Applying Workshop Learning in the Workplace
• Identify People Who Can Support Their Action Plans
• Schedule Progress Reviews

Who Should Attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude and commitment to shared goals.

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.